Member Experience Concierge

Everlast Gyms; Preston; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading fitness club in Preston seeks a Host to become the first friendly face for members. This role involves supporting membership sales, maintaining cleanliness, and handling key holder responsibilities. You will help promote gym products and services, participate in gym engagement activities, and assist members with feedback. If you have a passion for fitness and delivering exceptional customer experiences, this is an excellent opportunity to grow with us.

Benefits

Free gym membership

20% discount across Frasers Group brands

Monthly awards with double salary for winners

Opportunity for personal training sessions

Training and development opportunities

Qualifications

• Outgoing and positive attitude towards customer experiences.
• Confidence in handling administrative duties.
• Sales-driven with targets in mind.
• Ability to work varied shifts and key holder responsibilities.
• Genuine interest in fitness and gym services.
• Eagerness to learn and progress in skills.

Responsibilities

• Welcome members and guests with professionalism.
• Support sales and retention through excellent service.
• Promote in-club products and services for secondary spend.
• Maintain cleanliness and hygiene in the club.
• Act as a competent key holder for club operations.
• Handle administrative tasks using membership software.
• Stay informed about gym activities and engage members.
• Assist Fitness Manager and team with gym initiatives.
• Manage member feedback and inquiries appropriately.
• Experience and recommend products and services confidently.

Skills

Outgoing and positive

Administration skills

Sales-focused

Flexible and adaptable

Interest in fitness

Ambitious and willing to learn

Job description

A leading fitness club in Preston seeks a Host to become the first friendly face for members. This role involves supporting membership sales, maintaining cleanliness, and handling key holder responsibilities. You will help promote gym products and services, participate in gym engagement activities, and assist members with feedback. If you have a passion for fitness and delivering exceptional customer experiences, this is an excellent opportunity to grow with us.