Member Experience & Community Lead

Tate; Greater London; On-site; GBP 29,000 - 35,000; Full time

Job summary

A prominent cultural organization in Greater London is seeking a Member Experience Manager to lead a front of house team. The ideal candidate will oversee operations, manage a high-performing team, and enhance the member experience. This role is perfect for someone transitioning from hospitality or retail to a more structured office environment. Candidates should have experience in team management, excellent communication skills, and a passion for service. The organization offers a supportive, people-first culture focused on growth and development.

Benefits

Wellness-focused perks

Collaborative culture

Opportunities for growth

Qualifications

• Proven experience managing or supervising a team.
• Background in hospitality, retail, coworking or any customer-centric environment.
• Strong communication and organizational skills.

Responsibilities

• Leading and developing a high-performing team to deliver outstanding service.
• Managing day-to-day operations across reception, meeting rooms, and shared spaces.
• Acting as the go-to person in the absence of the General Manager.

Skills

Team management

Customer service

Communication

Organizational skills

Problem-solving

Job description

A prominent cultural organization in Greater London is seeking a Member Experience Manager to lead a front of house team. The ideal candidate will oversee operations, manage a high-performing team, and enhance the member experience. This role is perfect for someone transitioning from hospitality or retail to a more structured office environment. Candidates should have experience in team management, excellent communication skills, and a passion for service. The organization offers a supportive, people-first culture focused on growth and development.