Meetings & Events Team Leader / Assistant Manager

Village Hotels; Warrington; Presencial; GBP 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Gym Membership

Hotel Stays

Food & Drink 50% off

Friends & Family 25% off

Retail & Lifestyle discounts

Employee Assistance Programme

Descripción de la vacante

Village Hotels Warrington is seeking a proactive Meetings & Events Team Leader / Assistant Manager to drive high-energy events with passion and precision. You’ll lead shifts, exceed guest expectations, and work closely with the manager to maximise profitability across conferences and banqueting spaces.

You’ll coach a busy team, handle AV setups, supervise service standards, and keep governance on health and safety, licensing, and audits, while delivering exceptional guest experiences across

Formación

• Leadership experience in events and hospitality operations.
• Proven ability to manage multiple events and teams.
• Strong sense of guest service and profitability.

Responsabilidades

• Lead busy event shifts and coach team members to deliver excellence.
• Review departmental performance against budgets and drive revenue.
• Supervise AV setup and ensure equipment is stored securely.
• Upsell food and drinks to increase shift profitability.
• Ensure health and safety, licensing compliance, and audits.

Conocimientos

Shift leadership

Team coaching

Budget tracking

Payroll management

Upselling

Food & beverage service

Health & safety training

Guest service

Event operations

AV equipment operation

Herramientas

AV equipment

Descripción del empleo

Meetings & Events Team Leader / Assistant Manager

The Role Outline: Your Shift at a Glance

Your focus is to deliver a fantastic, high-energy Meetings & Events operation, working closely alongside your manager. You will ensure that our conference and banqueting spaces consistently offer the highest professional standards of service while maximizing overall profitability. You achieve this by leading shifts from the front and running various events from the initial planning stages right through to welcoming guests, delivery, and final farewells. You will also regularly deputise for the Manager to keep the department ahead of the game.

Why Village?

At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers.

Previous experience is great, but your attitude and energy matter much more to us. If you are friendly, positive, love working with people, and enjoy being part of a busy team, we will give you all the support, training, and opportunities you need. Because it really does take a Village.

We live our culture through four simple commitments

• We Can & We Do: We show up to make a genuine difference and do fantastic work everyday, with purpose. We welcome change, support our management team, and actively participate in building a vibrant department culture.
• We Will: Treat each other with respect and dignity. No ego, no drama. We try our best, look out for each other, and coordinate closely with the sales team to offer seamless solutions for our clients.
• We Care: We care about our impact on guests, the community, and each other. We love to WOW our conference and banqueting guests with enthusiasm and meticulous attention to detail from welcome to farewell.

Your Shift: What You'll Actually Be Doing

As our Meetings & Events Team Leader / Assistant Manager, you are the operational spark on the floor. We trust you to handle:

• Shift & Event Leadership: Leading busy event shifts, coaching team members to deliver excellence, and ensuring spaces are set up perfectly to brand standards.
• Commercial & Financial Support: Reviewing departmental performance against budgets, tracking payroll percentages, and driving revenue across bar spend and wet targets.
• Tech & Setup Supervision: Operating and demonstrating complex AV equipment safely and efficiently, while ensuring all event kit is stored securely.
• Food & Drink Excellence: Serving with confidence and flare, role-modelling natural upselling behaviors to maximize shift profitability.
• Compliance & Audits: Conducting health and safety training, food safety checks, licensing law compliance, and statutory audits as directed.

How We Succeed Together

We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to run your shifts, manage client needs on the fly, and meet your personal objectives.

We Empower & Elevate our people. If you want Room to Grow, we provide funded qualifications, structured 1:1 reviews, and joint objective planning to actively map out your leadership career. We constantly Innovate & Progress so we can Inspire Excellence and smash our regional ReviewPro and BDRC score targets together.

The Perks: What’s In It For You?

• Gym Membership: 2 x complimentary gym memberships at your home hotel.
• Hotel Stays: Hotel rooms from £20 across 35 hotels.
• Food & Drink: 50% off food and drink for you and up to 5 guests, plus 75% off Sunday dinner for up to 6 people.
• Friends & Family: 2 friends or family members get 25% off F&B, even when you are not there.
• Retail & Lifestyle: Hundreds of brand discounts via the Village app.
• Support: 24/7 Mental Health support via our Employee Assistance Programme.

At Village, we're all about personality, ambition, and bringing your real self to work. Diverse perspectives are what keep our business buzzing, so whatever your background, you'll find a welcoming place to build your career here.

Please note that we often receive a high volume of applications. Because of this, job roles may close earlier than the advertised closing date, so we encourage you to submit your application as soon as possible.

Bring your personality, your drive, and your ambition. tell us why you love working with people, and let's see if we are a match.

About Company: "Warrington is the heart of North West England, with Manchester and Liverpool both within easy reach. If you're staying local, popular Warrington attractions include Gulliver's World Theme Park, Chester Zoo, and the Blue Planet Aquarium. Our Warrington hotel recently received a £4.5 million renovation, so there's never been a better time to visit. We're located right in the middle of Warrington and a short walk from Warrington Bank Quay train station."