Meetings & Events Operation Assistant

Holiday Inn Manchester City; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality group in Manchester is seeking a Meetings and Events Operations Assistant. The role includes ensuring outstanding service for guests during meetings and events, setting up and preparing event spaces, and managing guest relationships. The ideal candidate will be skilled in service delivery and complaint resolution. This position offers a variety of benefits, including discounts, gym access, and free meals during shifts.

Benefits

Discounts across retail, restaurants, events

Use of onsite gym

International Travel at Employee Rate

Meals for free on shift

Progression opportunities

Uniform provided

Flexible working hours

Qualifications

• Outstanding level of service is a must throughout meetings and events.
• Experience in managing guest relationships and assessing needs.
• Ability to handle complaints and deliver continuous improvements.

Responsibilities

• Ensure guests receive outstanding service during their events.
• Set up meeting rooms and prepare for guest arrivals.
• Serve during banquets and functions, including behind the bar.

Job description

What you'll be doing as a Meetings and Events Operations Assistant

• Ensuring that all guests experience an outstanding level of service throughout their meeting and social event
• Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
• Engage, build and develop relationships with guests, assessing their needs and flexing style and approach appropriately
• Looking after our guests on a daily basis to assist them in their needs to run a smooth meeting or event
• Serving during banquets and functions, serving behind the bar.
• Setting up meeting rooms and preparing them ready for our guests arrival
• Responding promptly to guest complaints and finding ways to turnaround any negative feedback
• Looking for ways to deliver continuous improvements to the guest experience.
• Working as a part of our Roby1844 team, a canalside terrace, opening soon, serving food and drink to our guests.

Benefits

• Discounts across retail, restaurants, events etc (because we know life isn't just about work).
• Use of onsite gym
• International Travel at Employee Rate for other branded hotels within our brand family (and you're not just limited to good old Britain - our family has hotels that span all over the world!)
• Meals for free on shift
• Progression Room to grow, with opportunities across the UK and internationally
• Uniform provided
• Flexible attitude and working hours