MEETINGS & EVENTS EXECUTIVE

Leonardo Hotels UK & Ireland; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality group in Southampton is seeking a Meetings & Events Executive to support hotel operations and manage customer inquiries. The role involves developing client relationships, producing proposals, and ensuring high levels of customer satisfaction. Ideal candidates will have a passion for hospitality and enjoy working in a dynamic team. The company offers various perks including special room rates, recognition schemes, and training programs.

Benefits

Special rates on hotel rooms

Company-wide recognition scheme

Meals at work

Talent referral scheme

Access to Company Pension Scheme

Wellbeing Support

Ongoing job-related training programmes

Qualifications

• Genuine passion for hospitality and delivering first-class customer service.

Responsibilities

• Produce proposals for all M&E enquiries in line with customer requests.
• Develop strong client relationships to increase enquiries and business opportunities.
• Gather feedback from clients to encourage repeat business.

Job description

Overview

As a Meetings & Events (M&E) Executive you’ll be making all the difference to the business, so we want you to bring your dynamic personality to work with you every day. You’ll be stepping into a busy role and, as part of a vibrant team, you’ll be supporting a cluster of hotels to ensure that all M&E customer enquiries are dealt with efficiently.

What you’ll enjoy

• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals at work
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• Access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

Your role and responsibilities

• Be yourself!
• Produce proposals for all M&E enquiries in line with customer requests
• Develop strong client relationships to increase enquiries and business opportunities
• Work closely with operational teams across your cluster of hotels to ensure we capture every detail
• Gather feedback from clients – we love repeat business!
• Produce contracts and issue invoices to customers
• Have a genuine passion for hospitality and delivering first-class customer service

Why join us

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. We have support on tap, so expect top-notch L&D programmes, practical training and clear progression within our vibrant and dynamic team.

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; there’s never been a more exciting time to join us!

About Leonardo Hotels

At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality. Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company. As an employer we put a big emphasis on career development and we recruit our operations team members for personality—it's all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing. At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations! We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!