Meetings & Events Coordinator

Rbh Hospitality Management; Lancashire; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality company in the UK seeks a Meetings & Events Coordinator to join their dynamic team. In this role, you will manage client enquiries, drive bookings, and ensure seamless event execution. Candidates should have proven experience in event coordination, exceptional communication skills, and a collaborative mindset. This position is ideal for those passionate about delivering outstanding service and growing their careers in a vibrant environment.

Benefits

Discounted hotel room rates

Enhanced maternity, adoption & shared parental leave

30% F&B discount

Flexible working arrangements

Life insurance

Free meals on duty

Qualifications

• Proven experience in Meetings & Events coordination, ideally in hospitality.
• Ability to juggle multiple priorities and organize effectively.
• Strong written and verbal communication skills required.

Responsibilities

• Manage all M&E enquiries as the first point of contact.
• Drive bookings and secure contracts using established processes.
• Handle client communication with confidence and clarity.
• Upsell and cross-sell opportunities to enhance sales.
• Collaborate with team members for smooth event execution.
• Proactively resolve client issues to exceed expectations.

Skills

Organisational skills

Communication skills

Customer service orientation

Proactive mindset

Team collaboration

Tools

Microsoft Office

Booking/sales platforms

Job description

Are you passionate about creating unforgettable experiences? As a Meetings & Events Coordinator at The Imperial Blackpool, you'll be at the heart of our event operations—turning client enquiries into seamless, standout events that reflect the excellence of our brand. Join us at RBH where we believe our people are our biggest assets and understand the value in putting them first.

What You’ll Do

• Enquiry Management: Be the first point of contact for all M&E enquiries, responding promptly and professionally to deliver exceptional service from start to finish.
• Sales Conversion: Transform interest into action—drive bookings and secure contracts using our proven systems and processes.
• Client Communication: Handle inbound and outbound calls and emails with confidence, clarity, and warmth.
• Sales Culture: Spot opportunities to upsell and cross‑sell, contributing to a dynamic, results‑driven team.
• Team Collaboration: Work hand‑in‑hand with colleagues to ensure every event runs smoothly and every guest leaves delighted.
• Customer Focus: Put clients first—proactively resolve issues and go the extra mile to exceed expectations.

Qualifications

• Proven experience in Meetings & Events coordination—ideally in hospitality, hotels, or venues.
• Exceptional organisational skills and the ability to juggle multiple priorities.
• Strong written and verbal communication skills.
• Confidence using Microsoft Office and booking/sales platforms.
• A proactive mindset and genuine enthusiasm for delivering outstanding service.
• A natural relationship‑builder who thrives in a team environment.

No two days are the same. You'll be part of a fast‑paced, supportive team where your ideas, initiative, and passion truly matter. If you're ready to make an impact and grow your career in a vibrant hospitality setting, we can't wait to meet you.

Equal Opportunities

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact us.

Benefits

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced maternity, adoption & shared parental leave
• Course sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream – choose how and when you get paid
• Life insurance
• Employee assistance programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year