Meetings and Events Team Leader

Park Plaza; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Meetings and Events Team Leader to enhance guest experiences. This role is pivotal in managing operations, ensuring timely service delivery, and leading a dynamic team to exceed client expectations. If you possess excellent customer service skills, a charismatic personality, and a passion for creating memorable events, this opportunity offers a vibrant work environment with numerous benefits, including discounted hotel rates, wellness programs, and a supportive team culture. Join us in making every event a success!

Benefits

Discounted hotel rates across Europe

50% F&B discounts

30 days holiday

Two wellness days

Free meals on workdays

Access to pay before payday

Referral bonus scheme

Gym discounts

Ride to Work scheme

Free uniform dry cleaning

Qualifications

• Excellent customer service skills and a positive attitude.
• Ability to manage day-to-day operations and oversee team members.

Responsibilities

• Manage day-to-day operations in Meetings and Events.
• Act as the first point of contact during events, liaising with clients.

Skills

English proficiency

Customer service skills

Interpersonal skills

Attention to detail

Flexibility and adaptability

Job description

Join to apply for the Meetings and Events Team Leader role at Park Plaza

About the Role

We are committed to providing top-quality services to our employees. Our Meetings and Events Team Leader is a key part of ensuring a great guest experience. We are seeking a dedicated and enthusiastic Meetings and Events Team Leader to join our team and contribute to creating an enjoyable environment for our staff.

Responsibilities

• Manage day-to-day operations in Meetings and Events.
• Ensure F&B services are delivered timely according to Event Orders.
• Oversee junior team members to meet client expectations.
• Support logistics, bar, and other operational teams as needed.
• Allocate duties to team members and assistants.
• Act as the first point of contact during events, liaising with clients.
• Maintain and propose personal training and development plans.
• Suggest improvements and innovate for better customer satisfaction.
• Train and assist team members on duty.
• Perform additional tasks as required by management.

Qualifications and Skills

• Good command of English (verbal and written).
• Excellent customer service skills, positive attitude, charismatic personality.
• Team player with good interpersonal skills.
• Attention to detail, warmth, and professionalism.
• Flexibility, adaptability, and energy.

Benefits

• Salary: £14.46/hour + service charge and benefits.
• Discounted hotel rates across Europe.
• 50% F&B discounts at our restaurants and bars.
• 30 days holiday including bank holidays, increasing with service.
• Two wellness days per year.
• Free meals on workdays.
• Access to pay before payday via Wagestream.
• Referral bonus scheme up to £750.
• Gym discounts and wellness programs.
• Ride to Work scheme and cycling lessons.
• Discounted shopping through Benefit Hub.
• Free uniform dry cleaning.
• Staff events and parties.
• Company pension and training programs.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality