Meetings and Events Team Leader

PPHE Hotel Group; Greater London; Hybrid; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Salary and benefits

Hotel discounts

F&B discounts

Holiday entitlement

Free meals

Wagestream access

Refer a friend bonus

Gym discounts

Cycle to work

Discount hub

Dry cleaning

Staff events

Job summary

Park Plaza Riverbank in London is seeking a Meetings and Events Team Leader to oversee daily service in our Meetings and Events Operations, ensuring high standards and a warm welcome for clients and guests.

You will lead junior staff during events, coordinate with Floor Managers, Sales, Planning and Kitchen, and deliver on client expectations. The role offers a competitive hourly rate (£14.46) plus a generous service charge and extensive staff perks.

Qualifications

• Good command of English, both verbal and written.
• Excellent customer service attitude, positive and charismatic with an eye for the customer.
• Natural team player, able to easily connect and work with others.
• Excellent attention to detail, positive and warm personality.
• Flexibility and energy are crucial in this role.

Responsibilities

• Follow all controls and procedures to ensure the highest standards, efficiencies and professional operations are in place within the Meetings and Events Department.
• Always ensure a warm friendly welcome to all clients, both internal and external.
• Cross check service requirements with Floor Managers and other relevant departments such as Sales, Planning and Kitchen.
• Support the logistics team and bar team with their respective operations as and when required.
• Allocate duties to junior team members and agency assistants – duties to include F&B services, BOH preparations, meeting rooms setups, cloakroom operation etc.
• First point of contact for the Clients at the tables during allocated evening events, adhering to any questions or queries, and liaising back with the clients to ensure everything is satisfactory.
• To oversee own training schedules, keeping up with requirements and proposing areas for personal growth and development.
• Suggest improvements to the department, and continuously strive to improve and innovate aiming for best practices and the highest customer satisfaction.
• Hands-on approach when on duty, ready to train and assist other team members on the job when required.
• Undertake any reasonable requests from Operations and Floor Managers when required.

Skills

English proficiency

Customer service

Team player

Attention to detail

Energy and adaptability

Job description

Meetings and Events Team Leader Opening - Park Plaza Riverbank

We are committed to providing top-quality services to our employees. Our Meetings and Events Team Leader is a key part of ensuring a great guest experience. We are now seeking a dedicated and enthusiastic Meetings and Events Team Leader to join our team and contribute to creating an enjoyable dining experience for our staff.

As M&E Team Leader your role will be to manage the day-to-day service in a Meetings and Events Operations.

You will ensure that all F&B services are delivered in a timely manner according to Event Orders, all areas are always attended to provide exceptional experiences for our guests. Furthermore, you will oversee junior team members delivering on client’s expectations.

As M&E Team Leader you will receive:

• Salary:£14.46 per hour + generous service charge and great benefits
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discounts at our restaurants and bars (for your whole party)
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Two free meals per day - including days off if you wish to come in
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events

Operational responsibilities:

• Follow all controls and procedures to ensure the highest standards, efficiencies and professional operations are in place within the Meetings and Events Department
• Always ensure a warm friendly welcome to all clients, both internal and external
• Cross check service requirements with Floor Managers and other relevant other departments such as Sales, and Planning and Kitchen
• Support the logistics team and bar team with their respective operations as and when required
• Allocate duties to junior team members and agency assistants – duties to include F&B services, BOH preparations, meeting rooms setups, cloakroom operation etc
• First point of contact for the Clients at the tables during allocated evening events, adhering to any questions or queries, and liaising back with the clients to ensure everything is satisfactory
• To oversee own training schedules, keeping up with requirements and proposing areas for personal growth and development.
• Suggest improvements to the department, and continuously strive to improve and innovate aiming for best practices and the highest customer satisfaction
• Hands-on approach when on duty, ready to train and assist other team members on the job when required
• Undertake any reasonable requests from Operations and Floor Managers when required,

Skills and Specifications:

• Good command of English, both verbal and written
• Excellent customer service attitude, positive and charismatic with an eye for the customer
• Natural team player, able to easily connect and work with others
• Excellent attention to detail, positive and warm personality
• Flexibility and Adaptability and Energy is crucial in this role

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part