Meeting & Events Executive

Accor Hotels; City Of London; On-site; GBP 37,000; Full time

Job summary

A leading hospitality company in London is looking for a FUN, PASSIONATE & EXTROVERTED Meeting & Events Executive. The role involves planning and executing events for up to 446 guests. Strong communication, organisation skills, and previous events experience are crucial. The position offers a competitive salary and various employee perks, including bonus breaks and wellness benefits.

Benefits

Complimentary meals while on duty

Discounted rates at Accor Hotels worldwide

Complimentary one or two night stays per year

Contributory pension plan

Free gym access

Annual leave up to 33 days

Confidential support available 24/7

Qualifications

• Previous Meetings & Events experience in a conference hotel or venue.
• Proven record of accomplishment in event management.
• Ability to work to deadlines.

Responsibilities

• Assist in planning and executing meetings and events.
• Respond to enquiries from agents/clients.
• Prepare contracts and maximize conversion of business.

Skills

Organisation and time management skills

Strong communication skills

Administration and problem solving skills

Attention to detail

Customer focused

Sales maximisation

Tools

OPERA Cloud

Delphi system

Job description

Company Description

Why work for Pullman London St Pancras?
We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

We are looking for a FUN, PASSIONATE & EXTROVERTED Meeting & Events Executive who wants to join our FANTASTIC TEAM at a VIBRANT central London Hotel!

With 312 bedrooms and 17 meeting rooms (including the Shaw Theatre), we now need someone to bring their Meeting & Events skills to our current team!

You will assist the Meetings & Events department to achieve maximum revenue and client relationships, through effective and efficient sales techniques and strategies-providing excellent customer service at all times to all customers.

In this role, you will assist in planning and executing meetings, events and conferences for up to 446 guests, from start to finish.

You will work closely with our clients, agents, and team members to ensure seamless coordination and delivery of all aspects of the event.

This role requires proven record of accomplishment in event management.

Responsibilities

• Respond to enquiries from agents/clients within time limit and in a professional manner
• Practice efficient and effective yield management in line with guidelines
• Promote special offers where appropriate and maximize each and every sales opportunity
• Prepare contracts and ensure maximum conversion of all business taken in the diary
• Ensure all business is chased and departmental guidelines are followed
• To conduct show-rounds for existing bookings and for new clients
• Ensure client receives a detailed event order in advance of their event
• Greet client on arrival to the hotel at the start of their function and maintain a presence throughout the event
• Resolve any client disputes and complaints in a professional manner and within guidelines issued
• Ensure accounting procedures are adhered to at all times – obtain prepayments, reconcile and check final invoices and send to the client within 48hours of departure. Any account queries are to be dealt with within 48 hours
• Maintain strong market awareness through competitor site inspections
• Achieving individual weekly targets

Qualifications

• Organisation and time management skills
• Strong communication skills both written and verbal
• Administration and problem solving skills
• Ability to work to deadlines
• Customer focused
• Attention to detail
• Driven towards maximising sales and meeting departmental budgets
• Use of OPERA Cloud and Delphi system is essential
• You must have previous Meetings & Events experience in a conference hotel or venue

Additional Information

• Bonus Breaks: Enjoy two complimentary one or two night stays per year at other Accor properties across the UK
• Pension Scheme: Secure your future with our contributory pension plan
• Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide
• Complimentary Meals: Free meals provided while on duty
• Wellness Perks: Free access to the hotel gym
• Employee Assistance Programme: Confidential support available 24/7
• Annual Leave: Up to 33 days of annual leave per year (including public holidays)

Salary: £36,037 per annum

The successful candidate must already have eligibility to work in the UK