Meeting and Events Sales Coordinator

Aimbridge; Telford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A well-known hospitality company in Telford is looking for a Meetings & Events Sales Coordinator. This role involves promoting and executing all meetings and events within the hotel while ensuring clients have a positive experience. Strong communication, organizational skills, and a passion for customer service are crucial for success. The ideal candidate should have knowledge of event planning and be flexible to handle changes. Join us to be part of an inclusive team shaping the future of hospitality.

Benefits

Industry leading training and leadership development opportunities

Hotel discounts including up to 50% on food & beverage

Access to employee assistance programme

Uncapped incentives

Free staff parking

Access to hotel gym facilities

Qualifications

• Excellent communication skills to interact with clients and staff.
• Strong organisational skills to manage tasks and priorities.
• Excellent customer service skills to provide positive client experiences.
• Knowledge of event logistics, catering, and audio-visual equipment.
• Flexibility to handle unexpected changes and requests.

Responsibilities

• Promote and execute Meetings & Events business at the hotel.
• Advise guests on facilities based on their individual needs.
• Record and process inquiries by phone, email, or face to face.
• Collaborate with teammates to meet departmental targets.

Skills

Communication Skills

Organisational Skills

Customer Service Skills

Knowledge of Event Planning

Flexibility

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Staff meals on duty
• Access to hotel gym facilities
• Free staff parking

A day in the life of…

As Meeting & Events Sales Coordinator, you will be responsible for promoting and executing all Meetings & Events business within the hotel (including weddings, parties, wakes and conferences) and as an ambassador to the hotel, you will be an expert on all the facilities on offer with the ability to advise guests based on their individual needs. You will also record and process all enquiries that are made by phone, email, or face to face to ensure all guests are dealt with efficiently and in a timely manner.

You will work with your teammates and liaise with the wider hotel team to ensure all leads are followed and departmental targets and individual KPI's are met.

What do we need from you?

• Communication Skills: As the face of our meetings and events at the hotel you’ll need to have excellent communication skills to successfully interact with clients, vendors, and hotel staff. You should be able to communicate effectively in writing and verbally and have strong interpersonal skills.
• Organisational Skills: Strong organisational skills are essential for this role. You’ll need to be able to manage multiple tasks, prioritise responsibilities, and work effectively under pressure. They should have excellent attention to detail and be able to manage budgets and schedules.
• Customer Service Skills: you’ll work with our guest first hand so you’ll need excellent customer service skills to ensure that our clients have a positive experience. You should be able to anticipate client needs, provide excellent service, and resolve issues quickly and effectively.
• Knowledge of Event Planning: Ideally, we’d love you to have knowledge of event planning, including understanding of logistics, catering, audio-visual equipment, and other details involved in planning and executing successful events. You should also be able to stay up to date with trends in event planning and hospitality.
• Flexibility: To handle unexpected changes or last-minute requests you’ll need to be flexible and approachable. You should be able to think on their feet and quickly come up with solutions to any issues that arise.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.