Meeting and Events Manager - Slieve Donard Hotel

Slieve Donard; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A prestigious resort hotel in Greater London is seeking a Meeting and Events Manager to lead the Events team and enhance service delivery. You will manage all aspects of event planning and execution to maximize business revenue and client satisfaction. The ideal candidate will have hotel events management experience, excellent communication skills, and the ability to forge strong relationships across various stakeholders. This role offers great perks including discounts on hotel stays and professional development opportunities.

Benefits

Pension enrollment from Day 1

Bespoke training

Meal on shift

Retail discounts

Car Parking

Discounted hotel rates

Refer a Friend Scheme

Incentive schemes

Employee Assistance Programme

Team Celebration Awards

Healthcare plans

Qualifications

• Experience in managing hotel events.
• Proven leadership capabilities.
• Excellent verbal and written communication skills.
• Experience working with multiple stakeholders.
• Ability to implement sales strategies and achieve targets.

Responsibilities

• Lead and manage the Events team to meet business needs.
• Develop and implement sales plans to drive revenue.
• Negotiate terms for food and beverage services.
• Produce forecasts and manage budgets effectively.
• Build and maintain relationships with key clients.

Skills

Hotel events management experience

Leadership experience

Excellent communication and presentation skills

Ability to work across all key stakeholders effectively

Delphi / Salesforce & Opera knowledge

Customer relationship management skills

Strong organizational skills

Financial management skills

Tools

Delphi

Salesforce

Opera

Job description

Job Details Nestling at the foot of the Mountains of Mourne, the magnificent Slieve Donard Resort and Spa stands in six acres of immaculate private grounds. A golden strand of beach borders one side while the mighty Royal County Down golf course frames the other. This lovingly maintained Victorian hotel is home to one of Europe’s finest resort Spas and is perfect for a short break, conference or grand event. Part of the Marine and Lawn portfolio there has never been a more exciting time to join our Team.

At the core of everything we do are ourREACH People Values : Respect– We treat every guest and colleague with kindness and dignity.

Excellence– We go the extra mile in pursuit of outstanding service.

Accountability– We take ownership of our actions and follow through on our promises.

Cooperation– We work together as one team to deliver the best experience.

Honesty– We act with integrity and transparency at all times. HOW WE DO IT

We believe in teamwork, positivity, and a passion for great hopsitality. We empower our people to bring their whole selves to work and treat every interaction with care and respect.

THE ROLE

As Meeting and Events Manager you will lead and manage the Events teams to its fullest potential ensuring both current and future needs of the business are met. Work with the General Managers, Revenue, DOS Northern Ireland and other key stakeholders to continuously align and devise strategies and activities to retain and grow the business and maximize revenue in the MICE segments.

JOB DUTIES AND RESPONSIBILITIES

• To set and monitor effective targets for the events team members and manage team performance on a quarterly basis and provide adequate coaching and training.
• Create and implement sales plans that drive measurable incremental revenue, increase average rates, increase volume, food and beverage and banquet sales.
• Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.
• To target new business MICE opportunities for the hotels.
• To produce weekly forecast for all hotels.
• To create and implement effective planning in line with commercial strategies.
• To manage negotiations and contracting through Delphi, Lanyon, Cvent.
• To play an active part in leading and supporting the team to convert key opportunities as and when required.
• Reviews demand calendar and pricing and establish actions to fill the gaps in need periods.
• Monitor budgets and drive upsell products and services.
• Ensure all team members know who to refer sales leads and a process is in place to target the leads and monitor results.
• Ensures consideration is given to the local demand calendar when agreeing new accounts and business.
• Monitor team’s performance in assisting clients with menu planning, food and beverage coordination, table arrangements, decoration options, etc.
• Ensure the team arrange all details of meetings and events to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, décor, entertainment, group room blocks, and VIP services.
• Develop powerful personal relationships with internal and external stakeholders as appropriate.
• Hold powerful personal relationships with all key clients in source markets that are important for the area of remit.
• Participate in key hotels’ meetings where appropriate.
• Ensure that the hotels are always represented to the highest standard.
• Ensure that all telesales and group generation activities are driven as per the strategy.
• Ensures all bookings and account management activity is recorded in Delphi.

WHAT WE ARE LOOKING FOR FROM YOU

• Hotel events management experience
• Leadership experience
• Excellent communication and presentation skills
• Ability to work across all key stakeholders effectively
• Delphi / salesforce & Opera knowledge is required
• Experience of delivering strategies and working with targets
• Strong customer relationship management skills and ability to negotiate
• Strong organisational skills, effective decision making skills and problem solving skills
• Financial management skills and commercial knowledge delivering budgeted figures
• Ability to support, develop and implement successful sales strategies

THE PERKS

• Enrolment in pension from Day 1 for all eligible team members
• Bespoke training in your new role
• Meal on each shift in a dedicated team member area
• Access to everyday discounts from high street retailers
• Car Parking
• Discounted hotel room rates for you and your family across the portfolio (T&C’s apply)
• Refer a Friend Scheme – just by putting a good word in for a friend you could earn some extra cash
• Incentive schemes
• Employee Assistance Programme
• Team Celebration Awards
• Access to participating in healthcare plans and insurance plans – just in case
• Salary sacrifice schemes RIGHT TO WORK

ABOUT US

Marine & Lawn Hotels & Resorts is a collection of bespoke hotels in the world’s most distinguished golfing destinations. Nestled along some of the most coveted courses across the globe, each of our properties offer unforgettable travel experiences inspired in the history and legacy of the once-in-a-lifetime destinations they call home. Here, we invite locals, neighbours, and international travellers alike to embrace the beauty of where land meets sea as they embark upon a journey rooted in service, storytelling, and adventure. For more information visit .