Meet and Greet Receptionist

Kingsley Home Care Services; Downham Market; On-site; GBP 20,000 - 24,000; Full time

Job summary

A family-run care home organization in Downham Market is seeking a Meet and Greet Receptionist to warmly welcome visitors and assist clients. The role requires strong IT skills, excellent communication abilities, and the ability to handle multiple responsibilities effectively. Candidates will work in a supportive environment, prioritizing employee and resident satisfaction. Previous experience in a similar role is preferred but not essential. This position offers opportunities for skill development in a dedicated team.

Qualifications

• Proven knowledge of Microsoft Excel and Word required.
• Ability to build positive relationships essential.
• Must manage multiple tasks efficiently.

Responsibilities

• Welcome and assist visitors and clients.
• Serve as the first point of contact for the organization.
• Ensure a positive and professional experience for all visitors.

Skills

Excellent IT skills

Strong communication and interpersonal skills

Excellent organisational and administrative skills

Ability to learn new skills

Job description

About the company

At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people’s lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.

As the UK’s only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values-driven care. In 2024 and again in 2025, we were honoured to be named Health Investor’s Residential Elderly Large Care Provider of the Year, a testament to our commitment to quality and innovation.

For eight consecutive years, we’ve been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk, reflecting consistently high standards and resident satisfaction. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded.

Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed’s Better Work Awards 2023).

If you're passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.

About the role

As a Meet and Greet Receptionist, your primary responsibility is to warmly welcome and assist visitors, clients, and employees as they enter our organization's premises. You will serve as the first point of contact and the face of the company, ensuring a positive and professional experience for all individuals who visit our office.

Reports to: Home Manager

Skills and attributes

• Excellent IT skills, including a proven knowledge of Microsoft Excel and Word, and have the ability to adapt to new systems quickly.
• Strong communication and interpersonal skills, with the ability to build positive relationships.
• Excellent organisational and administrative skills, with the ability to manage multiple tasks and priorities.
• An ability to learn new skills and develop within the role.
• Previous experience of working in a similar environment is preferred, but not essential.

What will you gain?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.