Medico-Legal Clerk | Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust

Northumbria Healthcare NHS Foundation Trust; Seaton Delaval; On-site; GBP 20,000 - 30,000; Full time

Job summary

A healthcare organization in Seaton Delaval is seeking a motivated and skilled administrative team member for the Medico Legal Team. Responsibilities include data input, customer assistance, and maintaining professional communication. Ideal candidates should possess strong administrative skills and understanding of Subject Access Requests. Full training is provided, and flexibility in shifts is required.

Qualifications

• Demonstrate high standards of administrative skills.
• Ability to work under pressure.
• Provide non-clinical Subject Access Requests advice.

Responsibilities

• Input data into the Medico-Legal database for efficient processing.
• Assist customers with communication difficulties professionally.
• Maintain good working relationships and clear communication.

Skills

Good knowledge of Subject Access Requests

Interpersonal skills for effective communication

Ability to prioritise and organise workload

Flexibility for various shifts

Tools

NHS computer technology and software

Job description

Overview

We are looking to recruit a highly motivated and enthusiastic team player who can demonstrate high standards of administrative skills to join the Medico Legal Team. The successful candidate will be based at Seaton Delaval on a permanent contract and may be required to work on other sites within the Trust to ensure a high quality service is provided at all times. The role is demanding and requires the ability to work under pressure. Full training will be provided to allow the successful candidate to work as part of the team.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Responsibilities

• Provide timely, accurate and comprehensive computer input into the Medico-Legal database to achieve efficient recording and processing of Medico-Legal and Subject Access requests.
• Assist customers who may have communication difficulties or be aggressive and abusive, while maintaining a professional and courteous manner.
• Work to designated time frames and maintain good working relationships to enable clear channels of communication.
• Work as a flexible member of the team providing support to colleagues and keep supervisors informed of progress, referring any potential problems that arise.
• Use NHS computer technology and software (e.g. PAS, Mediviewer, e-mail, relational databases) and demonstrate good keyboard skills, numeracy and literacy.
• Provide non-clinical Subject Access Requests advice to patients and third parties.
• Follow national, corporate and local policies and procedures in all areas of work.
• Act in a professional and courteous manner when dealing with all disciplines of staff, suppliers and members of the public.

Qualifications and Requirements

• Good knowledge and understanding of Subject Access Requests and the General Data Protection Regulations (GDPR).
• Good interpersonal skills for effective communication with colleagues and third parties.
• Ability to prioritise and organise workload with changing priorities to meet national guidelines for release of patient information.
• Flexibility to cover various shifts, including weekends and Bank Holidays, as required by the service.

About Us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our Northumbria Specialist Emergency Care Hospital. We also care for people in their homes and provide services from facilities in local communities such as health centres. We strive to give people greater choice and control over their care to help them live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do, and we have one of the most extensive patient experience programmes of any trust in England.

Closing Date

This advert closes on Thursday 18 Sep 2025