Medicine and Recall Care Coordinator - 12-month Fixed Term Contract

Hedena Health Ltd; Oxford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare provider in Oxford is seeking a Care Coordinator to provide clinical admin support and improve patient care. You will manage medication processing, work closely with clinical teams, and engage with a diverse patient population. Ideal candidates possess excellent communication skills and knowledge of healthcare practices. The role emphasizes work-life balance and employee well-being.

Benefits

Work-life balance

Monthly training and team-building days

Healthy snacks provided

Employee satisfaction focus

Qualifications

• Experience in dealing with medication queries from patients and agencies.
• Ability to carry out prescribing audits and manage recall systems.
• Strong experience in patient engagement and outreach.

Responsibilities

• Provide clinical admin support to the Contracts and Clinical Pharmacy Team.
• Process repeat medication and action safety alerts.
• Work within multi-disciplinary teams for patient care coordination.

Skills

Compassionate nature

Excellent communication skills

High level of IT

Knowledge about health care practices and medication

Tools

EMIS

Docman 10

Job description

We are looking to recruit a Care Coordinator to provide clinical admin support to our Contracts and Clinical Pharmacy Team. The role will be varied and include daily processing of repeat medication, dealing with medication queries from patients and outside agencies, carrying out prescribing audits, actioning safety alerts, managing the recall system for medication management, imputing of clinical data and direct patient contact to encourage uptake of services. You would play an important role to proactively identify and work with people, including the frail/elderly and those with long term conditions, as well as outreach work of patients who may not be engaging with our services.

You would work closely and in partnership with the practice clinical teams, Clinical Pharmacists, and other members of the PCN multi-disciplinary teams providing coordination and navigation for patients and their carers across health and care services., Develop and implement proactive care services to help improve and maintain the health and wellbeing of our practice population. Proactively identify and work with a cohort of patients to support their personalised care requirements, using the available decision support aids.

The successful candidate will display a compassionate nature, be knowledgeable about health care practices and medication, whilst providing exceptional customer service. You will have excellent communication skills, and a high level of IT. Familiarity with IT systems including EMIS and Docman 10 would be desirable.

Are you looking to join a progressive, thriving organisation at the forefront of providing high quality patient-centric care in Oxford?

Would you like to work for an organisation that genuinely cares for its staff as well as its patients?

With 26,000 patients, Hedena Health is one of Oxford's largest providers of Primary Healthcare services. From 2 sites in the Headington area, we run team-based care, to ensure the best for our patients.

Work-life balance is incredibly important to us. We are a training practice and therefore focus on teamwork and training, with a monthly half-day training curriculum and annual staff Away Day in which we often focus on wellbeing. As well as fresh fruit being provided for staff, homemade cakes and goodies are a staple in our staff room! In our recent employee satisfaction survey, 95% of our respondents agreed that Hedena is a great place to work!