Medicine and Recall Care Coordinator - 12-month Fixed Term Contract

NHS; Oxford; On-site; GBP 30,000 - 38,000; Full time

Job summary

A leading healthcare provider in Oxford is seeking a Medicine and Recall Care Coordinator on a 12-month fixed term contract. This role involves providing clinical admin support, processing repeat medication, and engaging directly with patients to promote services. The ideal candidate should have strong communication skills and experience in a clinical environment, with a focus on patient care and precision in medication management.

Benefits

Work-life balance

Monthly training sessions

Staff wellbeing events

Qualifications

• Experience of working in clinical environments.
• Strong knowledge of NHS operations and medications.
• Ability to communicate complex information effectively.

Responsibilities

• Process repeat medication and address queries.
• Facilitate patient coordination with healthcare providers.
• Conduct prescribing audits and manage safety alerts.

Skills

Communication skills

IT literacy

Teamwork

Problem-solving

Tools

EMIS

Microsoft Office

Job description

Medicine and Recall Care Coordinator - 12-month Fixed Term Contract

We are looking to recruit a CareCoordinator to provide clinical admin support to our Contracts and ClinicalPharmacy Team. The role will be varied and include daily processing of repeatmedication, dealing with medication queries from patients and outside agencies,carrying out prescribing audits, actioning safety alerts, managing the recallsystem for medication management, imputing of clinical data and direct patientcontact to encourage uptake of services. You would play an important role toproactively identify and work with people, including the frail/elderly andthose with long term conditions, as well as outreach work of patients who maynot be engaging with our services.

You would work closely and inpartnership with the practice clinical teams, Clinical Pharmacists, and othermembers of the PCN multi-disciplinary teams providing coordination andnavigation for patients and their carers across health and care services.

The successful candidate will display acompassionate nature, be knowledgeable about health care practices andmedication, whilst providing exceptional customer service. You will haveexcellent communication skills, and a high level of IT literacy. Familiaritywith IT systems including EMIS and Docman 10 would be desirable.

Please note this is a Full time (over 5 days) Fixed term for 12 months (Dec 25- Nov26)

Main duties of the job

Develop and implement proactive care services tohelp improve and maintain the health and wellbeing of our practicepopulation.Proactively identify and work with a cohort of patients tosupport their personalised care requirements, using the available decisionsupport aids.

About us

Are you looking to join a progressive, thriving organisation atthe forefront of providing high quality patient-centric care in Oxford?

Would you like to work for an organisation that genuinely caresfor its staff as well as its patients?

With 26,000patients, Hedena Health is one of Oxford's largest providers of PrimaryHealthcare services. From 2 sites in the Headington area, we run team-basedcare, to ensure the best for our patients.

Work-lifebalance is incredibly important to us. We are a training practice and thereforefocus on teamwork and training, with a monthly half-day training curriculum andannual staff Away Day in which we often focus on wellbeing. As well as freshfruit being provided for staff, homemade cakes and goodies are a staple in ourstaff room! In our recent employee satisfaction survey, 95% of our respondentsagreed that Hedena is a great place to work!

Job responsibilities

Theduties and responsibilities may include any or all of the items in thefollowing list. Duties may be varied from time to time under the direction ofthe Clinical Contracts Manager, dependent on current and evolving practiceworkload and staffing levels:

• Input prescription orders on the clinical system
• Answer medication queries from patients, staffmembers, community pharmacies and care homes
• Create tasks and assist clinicians in managingdocument workflow relating to prescriptions
• Promotion of electronic repeat dispensing and onlineordering
• Work with Prescribers to provide a responsive repeat prescriptionservice, in accordance with any relevant and appropriate policy, protocol, ortemplate.
• Liaise with patients and healthcare providers to obtain correctprescription information.
• Manage prescription requests from vulnerable/high prioritypatients and care home residentsCollate information from medicationrelated queries and forward to an appropriate healthcare professional in atimely manner.
• Bring any queries to the attention of the relevant Prescriber toinclude under and over usage.
• Be aware of monitoring requirements for selected drugs orcategories of drugs and follow up/monitoring required.
• Establish and maintain filing and administrative systems so thatwritten or computerised information is easily accessible and secure.
• Delivering the technical aspects of prescription preparationtoensure the safe prescribing of medicines.
• Comply with legal and professional requirements, accepted guidanceon professional practice, and with safe systems of work for re-authorisingrepeat prescriptions.
• Liaise with pharmacies on the supply of prescribed drugs, alertclinicians of any supply issues and forward information on the recommendedalternative.
• Liaise with external pharmacy services and patients to resolvequeries and communicate changes to medications.
• Build good working relationships with local Pharmacies to helpenable the Practice prescription service.
• Carry out prescribing audits.
• Actioning medicines safety alerts
• Toutilise population health intelligence to proactively identify other cohorts ofpatients, working with the clinical team to plan, implement and trackinterventions and report on the success of these.
• Tosignpost to the relevant members of the practice team and outside organisationsas appropriate
• Tocoordinate, attend and provide administrative support for MDT meetings. Todisseminate information from these meetings to other practice staff asnecessary
• Tocoordinate visits or arrange appointments at the practice for patients on thecaseload.
• Tomaintain monthly recall searches and ensure patients are attending their Long-Termcondition appointments. Following up on those not attending
• Tomaintain accurate and up to date records of patient contacts, entering notesonto EMIS
• Co-ordinateand liaise with patient services manager on promoting National and local Healthcampaigns.
• Uselanguage line to communicate with patients who may otherwise not engage withour services.

Person Specification

Qualifications

• NA
• NA

Experience

• Experience of working in the NHS with knowledge and understanding of the roles of the NHS organisation and of the primary care sector.
• Experience of working in a clinical environment (either general practice, hospital or community pharmacy) and good knowledge of medications.
• Highly literate and numerate with an excellent eye for detail
• Possess excellent communication skills both verbal and written, and demonstrate the ability to communicate complex information transparently and effectively.
• Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email, video conference and face to face.
• Able to demonstrate a high level of IT skills (Microsoft word, excel, data).
• To be able to demonstrate being adaptive and comfortable with change.
• Evidence of strong team working skills.
• Excellent organisation and planning skills, able to meet changing priorities and time frames.
• Able to cope with unexpected situations and provide solutions to problems.
• Evidence of ability to complete tasks to a high standard with minimal supervision.
• Flexible and adaptable and able to demonstrate the ability to make good decisions under pressure and deliver on deadlines.
• Required to work collaboratively and build good relationships with others, possessing excellent negotiation skills.
• Ability to cope under pressure with a considerable and varied workload.
• Good practical and conceptual knowledge of healthcare improvement methods and practices.
• Experience of successfully developing and implementing projects.
• Experience of working in a multi-site environment.
• Full UK driving licence.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.