Medication Journey Coordinator (ADHD Services) New Pontypool, Wales

The Owl Centre Ltd; Pontypool; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

50% off assessments

Birthday off

You do you day

Hybrid & Home working

Job summary

The Owl Centre Ltd in Pontypool, Wales, seeks a Medication Journey Coordinator to support the ADHD medication service, guiding clients through referral, titration and annual reviews. The role involves coordinating clinicians, GP practices and pharmacies, ensuring clear communication and safe, compliant processes.

Initially office-based four days a week during training, the position moves to hybrid working (two days in the office).

Qualifications

• Experience in healthcare operations or client coordination.
• Clear and confident communicator with strong relationship-building.
• Organised with good attention to detail.
• Experience using IT systems and Microsoft Office tools.

Responsibilities

• Coordinating ADHD medication pathways and allocating clients to clinicians.
• Supporting shared care with GP practices and ensuring documentation is up to date.
• Managing busy inboxes with timely and supportive responses to clients.
• Triaging clinical or operational queries and routing to the right clinician swiftly.
• Handling private referrals: enquiries, appointments, and information for start of care.
• Following SOPs, GDPR, safeguarding guidelines to keep the service compliant and safe.
• Monitoring delays or risks in the pathway and raising them early to protect patient care.
• Reviewing clinical letters and updates for accuracy before release to support safe prescribing.

Skills

Healthcare operations

Client coordination

Communication skills

Organization

Microsoft Office

Tools

Microsoft Office

Job description

Pontypool, Wales

Medication Journey Coordinator - Full Time Permanent Position

AstheMedication Journey Coordinatorat The Owl,youwillplay a key role in supporting the safe and smooth delivery of our ADHD Medication Service.Youwillhelp guideclientsthrough every stage of their journey;from referral and starting medication, through titration and stabilisation, to annual reviews and shared care.

Youwillbe focused on making sure eachclientsfeels supported, informed, and valued at every step.You willkeep everything running smoothly behind thescenes, ensuring communication is clear andtimely, and thatclientshave a positive experience throughout their medication journey.

Youwillwork closely with clinicians, GP practices,pharmaciesand other partners, acting as a key point of contact to keep everything coordinated and on track. Alongside this, youwillmake sure processes are followed safely and in line with clinical standards and The Owl’svalues.

*Please note this position will be based in our office 4 days a week during training, once competent, a hybrid model (2 days in the office)*

What you'll be doing:

• CoordinatetheADHD medication pathwaysbyhelpingclientsmove smoothly through each stage-allocatingclientstoclinicians,booking titrationappointments, and keeping track of progresstostay on time.
• Support shared care arrangements by working closely with GP practices, keeping documentation up to date, and making sure everything is in place for safe and consistent prescribing.
• Manage busy inboxesbyrespondingto messages in asupportiveandtimelyway to keep things moving and make sureclientsfeel supportedwith each query.
• Triage any clinical or operationalquerybyspotting anything urgent or concerning and making sureit’spassed to the right clinician quickly.
• Support private referrals by handling enquiries, booking appointments, and making sure all the right information is in place for a smooth start to care.
• Follow clear processes and guidelines (like SOPs, GDPR, and safeguarding)byhelping to keep the service safe, compliant, and running as it should.
• Keep an eye out for any delays or risks in the pathway, raising these early so they can be addressed andclientcare stays on track.
• Check clinical letters and updates before theyare released, making sure everything isaccurate, clear, and ready to support safe prescribing.

We'd love it if;

• Experience working in healthcare operations orclientcoordination and be comfortable managing busy inboxes andclientpathways. Ideally,you’llhave worked in ADHD, mental health, neurodevelopmental, or medication-focused services.
• A clear and confident communicator,who’sable to build positive relationships withclients and colleagues.Youwillbe just as comfortable working on your own as you are as part of a team, and able to remain calm and professional even when things get busy.
• Youwillbe organised and able to prioritise your workload, with good attention to detail.
• Experience in using IT systems and can confidentlyoperateMicrosoft packages.

What you'll get:

• Being part a purpose led organisation, with strong values at the heart of everything we do.
• Working alongside our exceptional clinical leadership team and colleagues.
• The opportunity to do amazing work with our charity 'Waiting Well'
• 50% off assessments, making Autism & ADHD assessments more accessible for you and your family.
• Great leave benefits package includes 25 days of annual leave, increasing by 1 day after only 1 year service up to a maximum of 30 days, your birthday off, and a 'you do you' day to spend on yourself.
• Hybrid & Home working offering the perfect blend of flexibility and in-person collaboration!
• Growth opportunities, as we grow our teams.
• Protected time to connect with colleagues.

You’re someone who connects with our values:

We are one team

We are reliable

We are creative

We are passionate

Don’t be put off if you cannot tick all the boxes. We know that candidates can be put off applying if you don’t feel you are a 100% there, but we would still love to hear from you! We get that a diverse workforce makes a great workforce, this is the reason we are committed to creating a diverse and inclusive culture where our people can turn up, be themselves & thrive.

We want you to be as relaxed as possible during our selection journey which may require an adjustment to our process. We encourage you to be open about what you need so we can adapt and allow you to thrive.

Closing Date: 22/10/2026

We may close this vacancy earlier than the advertised closing date if we receive a high volume of suitable applications. To avoid disappointment, we encourage you to submit your application as soon as possible.

A note on AI usage

We recognise that using Artificial intelligence (AI) tools in applications is becoming increasingly common. We welcome anything that creates a more inclusive recruitment process and supports candidates from all backgrounds to thrive.

If you do choose to use AI, we gently ask that you ensure all the skills, qualifications, and employment history you list are an accurate reflection of you and your background. The application stage is our first impression of you, so we really want to see your personality and voice shine through!

If you're invited to interview, we'll use the conversation to explore your background, experiences and motivations in more detail. Whether you've used AI to help shape your application or not, what matters most is that the content is an honest reflection of you and that you're able to speak confidently about your experience in person.