Medical Workforce Support Officer

Torbay and South Devon NHS Foundation Trust; Torquay; On-site; GBP 30,000 - 40,000; Full time

Job summary

A regional healthcare provider in the United Kingdom is looking for a specialist in medical rotas to manage Resident Doctor schedules. The role involves designing compliant rotas, liaising with various stakeholders, and ensuring adherence to NHS regulations. Ideal candidates will have experience with E-Rostering systems and excellent organizational skills. The organization promotes a supportive work environment for its staff.

Benefits

Flexible working arrangements

Support for staff carers

Qualifications

• Experience with NHS medical rotas and E-Rostering systems.
• Ability to liaise effectively with various stakeholders.
• Strong organizational skills and attention to detail.

Responsibilities

• Design and manage compliant Resident Doctor rotas.
• Act as central coordinator for rota changes and locum shifts.
• Support management teams in understanding HR queries.

Skills

Expertise in E-Rostering

Stakeholder communication

Rota compliance knowledge

Tools

Allocate

Job description

The Medical Workforce Service provides advice and support on all HR & Workforce aspects in the management of medical staff within the Trust. This includes doctors in their first year of training to consultant level.

Under the guidance of the Medical Workforce Officer, this role will specialise in Resident and Locally Employed Doctors rotas and all doctors medical e-rostering, including providing specialist advice on rota analysis and management; supporting specialties in writing their resident doctor rotas; working with the Medical Workforce Officer to produce work schedules and being the first point of contact for e-rostering queries.

Working within a supportive team environment, the role is varied and busy.

• Work with specialties to design compliant Resident Doctor rotas in line with the Terms and Conditions of Service for NHS Doctors and Dentists in Training (England) 2016), liaising with stakeholders to ensure efficient, cost-effective rota delivery. Act as central coordinator and main contact for rota changes, swaps, and locum shifts, ensuring compliance with regulations.
• Become an expert user and administrator for Allocate and Medical E-Rostering, with in-depth knowledge of working hours rules, LTFT rotas, and Medical HR queries. Support management teams and Lead Clinicians in understanding contractual implications on service delivery and mitigating related risks.
• Provide Generic Work Schedules in collaboration with Postgraduate Medical Education, ensuring accuracy and timely delivery. Liaise with Payroll on pay issues and support exception reporting processes.
• Assist in implementing and optimising the E-Rostering system across the Trust, maintaining accurate rotas, managing access, resolving issues, supporting audits, and preparing reports.
• Provide reports, statistics, and administrative support for the Medical Workforce Service, including relocation claims and continuous improvement of databases and processes.

You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.

If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a 'Staff Carers' policy which includes flexible working where possible and a Carer's Passport scheme that links you into support and discounts.

IMPORTANT INFORMATION

• We reserve the right to close vacancies early if we receive a high volume of applications. Therefore, we encourage you to apply promptly.
• Please read the job description carefully and tailor your application to reflect the requirements of the role.
• Applicants who identify in their application form they are a part of the Armed Forces community will be guaranteed an interview, provided they meet the minimum essential criteria outlined in the job description and person specification for the role. Step into Health guidance can be found on our NHS Employers website.
• Correspondence will be sent via Trac, text, and email. Please ensure you check your email and Trac account regularly.
• Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
• If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
• It is your responsibility to ensure the timely receipt of appropriate references.
• The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.