Medical Underwriter

IDEX Consulting; Norwich; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A prominent insurance provider is seeking an experienced Life Insurance Underwriter to join our dynamic team. The candidate will assess customer risk profiles, ensure high service quality, and support junior team members. The role offers competitive salary, bonuses, and extensive benefits including pension scheme, holiday entitlements, and discounts. This position also promotes a hybrid working model that values work-life balance and employee well-being.

Benefits

Competitive salary

Bonus opportunity

Generous pension scheme

29 days holiday plus bank holidays

Up to 40% discount on company products

Free shares through the Matching Share Plan

Supportive parental leave policies

Flexible benefits options

Paid volunteering days

Wellbeing support and tools

Qualifications

• Experience in UK insurance is essential for this role.
• Ability to understand customer needs for fair treatment.
• Knowledge of relevant legislation impacting underwriting.

Responsibilities

• Assess customer risk profiles according to standards.
• Deliver high service quality and efficiency.
• Support senior underwriter and team members.

Skills

UK Insurance experience

Technical knowledge of protection underwriting

Strong problem-solving skills

Stakeholder management

Job description

For these roles, home working contracts will be considered for applicants whose home location is more than one hour's commutable distance from one of our main office locations. Applicants who live within commuting distance will not be eligible for a home working contract and will be expected to work in the office in line with our hybrid working policy, which requires a minimum of 50% office-based working.

Do you love making smart, confident decisions that really make a difference? This is a great job for an experienced Life Insurance Underwriter who's ready to step into a dynamic role, take ownership of operational underwriting, and deliver top-tier customer experiences. If you're passionate about aligning your decisions with a strong underwriting philosophy and want to be part of a team that values excellence and impact—this is your moment!

A bit about the job:

• Assess customer risk profile in accordance with the operating principles and standard to ensure a high-quality customer experience
• Consistently deliver high standards of service, accuracy, and efficiency
• Proactively highlight conditions that are preventing you from servicing demands, and ensure that you do not create waste
• Make suggestions for improvement, and act where appropriate based on knowledge and data. Own changes implementing where you can, pulling in support where needed and escalating where required
• Support the senior underwriter as point of contact for less experienced members of the team

Skills and experience we’re looking for:

• UK Insurance experience and technical knowledge of all areas of protection underwriting (Essential)
• Understand the needs of the customer to ensure they are treated fairly
• Previous experience of dealing and managing stakeholders (Preferred, not essential)
• Knowledge of impacting legislation
• Strong problem‑solving skills with the ability to identify and solve issues working with a team

What you’ll get for this role:

Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you.

• Competitive salary (depending on location, skills, experience, and qualifications)
• Bonus opportunity – 8% of annual salary. Actual amount depends on your performance and the business.
• Generous pension scheme – We will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further – Up to 40% discount on company products, and other retailer discounts
• Up to £1,200 of free shares per year through our Matching Share Plan and share in the success of the business with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer's leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Community and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

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Our Diversity, Equity and Inclusion Mission

At IDEX, we strive for an inclusion‑first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.