Medical Support Secretary

University Hospitals of North Midlands NHS Trust; Stoke-on-Trent; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading healthcare provider in Stoke-on-Trent is seeking a Medical Secretary to join their Urology department. You will provide administrative support, manage appointments, and ensure efficient processes. Ideal for candidates with clerical experience, offering full training. Strong communication and organizational skills are essential. This role supports a diverse and inclusive team dedicated to high-quality patient care.

Qualifications

• Clerical experience in the NHS preferred but not essential.
• Ability to work in a busy and challenging environment.

Responsibilities

• Support the Medical Secretarial Team in administrative tasks.
• Communicate appointment and admission information to patients.
• Answer queries both verbally and in writing.
• Type correspondence within performance targets.

Skills

Excellent communication skills

Organizational skills

Ability to prioritize workload

Initiative

Resilience

Confidence

Job description

Overview

University Hospitals of North Midlands is currently unable to provide sponsorship this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa. You must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.

• Are you looking for a new challenge? Are you looking to work in a fast paced team? If you answered yes, then this role could be for you! An exciting opportunity has arisen within our Urology secretarial department.

The successful candidate will be required to support the Medical Secretarial Team in the delivery of a comprehensive administrative service, outline new and efficient processes and inpatient and outpatient waiting list management for our speciality, in accordance with the Patient Access Policy. You will be required to communicate appointments and admission related information to patients and carers along with answering queries both verbally and in writing, and typing correspondence within performance targets as appropriate, and supporting in the delivery of the local and national NHS targets.

This would be an ideal opportunity for anyone who has clerical experience of working in the NHS, but this is not essential as full training will be given to the successful candidate.

The Ideal Candidate Will Need To

• Be resilient and able to cope with changing goal posts.
• Be confident and capable.
• Have excellent communication skills.
• Be organised.
• Be able to prioritise their own workload effectively.
• Use their own initiative.
• Be prepared to work within a busy and challenging (but rewarding) environment.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we\'re highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by our staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

For further details / informal visits contact:

Name: Annika Bagley
Job title: Operational Services Manager
Email: [e-mail]
Telephone: [phone]

Charlotte Grimes

Junior Operational Services Manager Urology

Email: [e-mail]