Medical Support Secretary

NHS; Stoke-on-Trent; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in the UK is seeking a Medical Support Secretary to join their Urology secretarial department. This role involves providing comprehensive administrative support, managing outpatient waiting lists, and communicating with patients. Ideal candidates will have excellent communication skills and can work under pressure, and previous clerical experience is advantageous. Full training will be provided. The position is located in Stoke-on-Trent.

Qualifications

• Strong written and verbal communication skills are essential.
• Experience in a clerical post is beneficial but not required.
• Ability to prioritise workload effectively in a busy environment.

Responsibilities

• Communicate appointment and admission information to patients.
• Type correspondence and support the NHS targets.
• Handle queries both verbally and in writing.

Skills

Excellent communication skills

Knowledge of Microsoft Office

Ability to work as part of a team

Ability to maintain confidentiality

Education

Good general education including GCSE English

Educated to NVQ Level 2 or equivalent

Job description

Go back University Hospital of North Midlands NHS Trust

Medical Support Secretary

The closing date is 13 November 2025

University Hospitals of North Midlands is currently unable to provide sponsorship for this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.

An exciting opportunity has arisen with in our Urology secretarial department. The successful candidate will be required to support the Medical Secretarial Team in the delivery of a comprehensive administrative service, outline new and efficient processes and inpatient and outpatient waiting list management for our speciality, in accordance with the Patient Access Policy.

Main duties of the job

You will be required to communicate appointments and admission related information to patients and carers along with answering queries both verbally and written, and typing correspondence within performance targets as appropriate, and supporting in the delivery of the local and national NHS targets. This would be an ideal opportunity for anyone who has clerical experience of working in the NHS, but this is not essential as full training will be given to the successful candidate.

Ideal candidate will need to:

• Be resilient and able to cope to changing goal posts
• Be confident and capable
• Have excellent communication skills
• Be organised
• Be able to prioritise their own workload effectively
• Use their own initiative
• Be prepared to work within a busy and challenging (but rewarding) environment

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co‑created by staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Job responsibilities

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.

Person Specification

Qualifications

• Good general education to include GCSE English or equivalent
• Educated to NVQ Level 2, OCR 2 or equivalent

Knowledge, Skills, Training and Experience

• Knowledge of microsoft office package
• Ability to work as part of the wider team
• Excellent written and communication skills
• Ability to maintain confidentiality and deal with situations in a sensitive manner
• Previous experience in a clerical post
• Knowledge of the Hospital EPR system

Personal Qualities

• Positive mindset in respect of supporting organisational change; learning, and continuous improvement
• Takes responsibility and is accountable for delivering to their agreed objectives
• Works with patients and people at the fore - operates to a customer service ethos
• Delivers work of consistent and predictable high quality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospital of North Midlands NHS Trust