Medical Support Secretary

Devon Partnership NHS Trust; Paignton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading mental health trust in the UK is seeking a motivated Medical Support Secretary to join their dedicated team in Paignton. This role involves providing critical administrative support to medical staff and contributing to the smooth operation of patient care. Candidates should possess strong communication skills, knowledge of Microsoft Office, and a relevant qualification in administration. Experience in a medical setting is advantageous. Join us in making a difference in people's lives and enjoy a fulfilling career.

Qualifications

• Fluent verbal and written communication skills in English.
• Good numeracy and literacy skills.
• Ability to deal professionally with people at all levels.

Responsibilities

• Provide administrative support to consultants and medical staff.
• Maintain filing systems and take accurate meeting minutes.
• Ensure confidentiality when dealing with sensitive information.

Skills

Communication skills

Microsoft Office proficiency

Organizational skills

Interpersonal skills

Education

Business Administration Level 3 / T Level in Management and Administration

GCSE English or equivalent

AMPSPAR or BSMA Certificate in Medical Terminology

ICDL or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Are yousomeone looking for a career in one of the UK's most respected mental healthand learning disability trusts

Would youlike to be part of a dedicated team committed to making a difference topeoples lives to enjoy a better future

A fantastic opportunity has arisen for a medical support secretary to join the TorbayOlder Peoples Mental Health Team based at Torbay Health and Wellbeing Clinic inPaignton.

The role isdynamic, challenging and fast-paced. You will be supporting Consultants,Medical Staff and Specialist Clinical Practitioner with all administration tasks required to support patient care and contribute to smooth running of the service

We will support you to learnthe skills you need to thrive in the role. We will offer you the training and development support youneed to begin a fulfilling career. Inreturn, you will need to be motivated, flexible and eager to learn.

Devon PartnershipNHS Trust is growing as we establish ourselves us as one of the leadingproviders of mental health services in the country.

Working as partof Devon Partnership NHS Trust, you will make a difference to peoples livesfrom the moment you start.

• Fixed term contract ending on 3rd January 2027

Main duties of the job

You will haveexperience of working in a team, providing administrative support in an officeenvironment. The role involves communication, so we expect that you haveexcellent verbal and written skills. These will be tested as you producereports, maintain filing systems and records and take accurate meeting minutes.We expect you to have a working knowledge of Microsoft Office packages, withlevel two standard in Word and Excel as a minimum. Typing and processing of correspondence and assessments, diary management, digital dictation, database management, you will have direct contact with services users, families, carers, care homes and professional agencies and organisations. You will provide adhoc cover for reception when required.

Interactingwith patients and the public you will be confident in giving non-clinicalinformation and advice that improves their experience. Dealing with sensitiveinformation daily, you will understand the importance of data security.

You will oftenwork under pressure and without direct supervision, so we are looking forsomeone confident and capable. You will prioritise tasks, and manage your ownworkload, providing support for your colleagues where required.You will becomean important part of the team, working to ensure that every patient receiveshigh quality care.

We will also consider secondment applications from candidates working within Devon Partnership NHS Trust

About us

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Job responsibilities

Please see the attached Job Description and Person specification for thejob role which gives the criteria.

Person Specification

Qualifications

• Business Administration Level 3 / T Level qualification in Management and Administration, or equivalent experience.
• GCSE English or equivalent
• Evidence of continuing professional and personal development
• AMPSPAR or BSMA Certificate in Medical Terminology or equivalent qualification.
• ICDL (International Computer Driving License), or equivalent experience.

Experience

• This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
• Good numeracy and literacy skills.
• Good interpersonal and communication skills both written and verbal including the ability to deal professionally and tactfully with people at all levels.
• Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.
• Effective organisational skills and the ability to prioritise workload in a demanding environment.
• Working knowledge of a range of administrative procedures including diary management, arranging appointments and supporting meetings.
• Experience of general office routine and filing systems
• Experience or understanding of creating electronic records, electronic filing systems.
• Experience of working as part of a team including understanding and respect of confidentiality in the workplace.
• Experience of dealing with people in distress in a calm, compassionate and confident manner.
• Ability to exercise initiative and work without direct supervision on a day to day basis.
• Ability to take accurate formal and informal minutes.
• Experience of dealing with confidential and complex information.
• Previous experience in a Medical Secretarial role.
• Experience of Audio transcription.
• Previous NHS experience of working in a Healthcare or Social Care administrative setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.