Medical Secretary - Plastic Surgery

NHS; East Grinstead; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare provider in East Grinstead is seeking a candidate for a secretarial role within their Plastic Surgery Department. The successful candidate should have a medical secretarial background, strong computer skills, and excellent communication abilities. You'll be part of a friendly team providing vital administrative support to ensure optimal care for patients, and training opportunities are available.

Benefits

Access to training opportunities and apprenticeships

Support for continuing education and learning

Qualifications

• Significant experience in secretarial/administration, preferably in a medical setting.
• Previous medical secretary experience.
• Knowledge of the principles of confidentiality and data protection.

Responsibilities

• Provide full secretarial and administrative support to the Plastics Department.
• Communicate sensitively with patients suffering from serious illness.
• Review and manage the patient pathway to ensure all RTT targets are met.

Skills

Excellent verbal and written communication skills

Attention to detail

Proficient use of computers and software packages

Excellent keyboard skills

Capability to work under pressure

Education

Secondary education to GCSE level including English and Maths

NVQ level 3 in administration or equivalent experience

AMSPAR Level 3 Certificate in Medical Administration

Job description

We are seeking a keen and enthusiastic candidate to provide strong secretarial, organisational and administrative support within our Plastic Surgery Department.

The successful candidate will ideally have a medical secretarial background with strong computer skills including audio typing. Key skills required are excellent verbal and written communication skills, enabling communication at all levels, a keen eye for detail, good time management, and the ability to work to tight deadlines prioritising workload. The candidate will work as part of a large efficient and effective busy and friendly team, to ensure patients receive the best possible care in a timely manner.

Knowledge of the use of a variety of digital systems is desirable but not essential as full training will be provided.

The main duties of the role include; secretarial and administrative support within the Plastic Surgery department, to receive confidential and sensitive information, engaging with patients, relatives, staff or external stakeholders and to support the department in a variety of administration tasks.

The Queen Victoria Hospital offers a wide range of training opportunities and apprenticeships which the successful candidate will be supported and encouraged to access if desired.

Main duties of the job

To provide full secretarial and administrative support to the Plastics Department.

To work flexibly and sensitively with other disciplines both on and off the QVH site.

To provide and receive confidential and sensitive information written, aural or verbal, to be exchanged with patients/clients, relatives, staff or external parties.

To review and manage the patient pathway to ensure all RTT targets are met, escalating concerns when they arise.

To communicate sensitively and appropriately with patients suffering from serious illness.

About us

Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.

At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.

Job responsibilities

Please see the attached Job Description and Person Specification document for full details of the role.

Person Specification

Qualifications

• Secondary education to GCSE level including English and Maths
• NVQ level 3 in administration or equivalent experience
• AMSPAR Level 3 Certificate in Medical Administration
• RSA Level III

Experience

• Significant experience in secretarial/administration, preferably in a medical setting
• Previous medical secretary experience

Knowledge

• Knowledge of the principles of confidentiality and data protection

Skills

• Excellent keyboard skills
• Proficient use of computers and software packages, including the knowledge of databases and spreadsheets
• Capability to work under pressure
• Attention to detail with high degree of personal organisation, prioritisation and self-management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.