Medical Secretary/Patient Pathway Co-ordinator

NHS; Bath; Hybrid; GBP 24,000 - 27,000; Part time

Job summary

A healthcare provider in Bath is looking for a Medical Secretary/Patient Pathway Co-ordinator. This part-time role requires attention to detail and involves managing appointments, liaising with the team, and providing first-point contact for patients. Candidates should have GCSE-level education in English and Maths, and preferable typing experience. The position offers a salary of £24,937 to £26,598 per annum, pro rata, with flexible working options.

Qualifications

• Essential: Educated to GCSE, O'Level or CSE Equivalent in English and Maths.
• Desirable: Typing qualification or experience.
• Demonstrable experience and knowledge of office and administrative processes.

Responsibilities

• Provide a complete medical administrative service including booking appointments and patient correspondence.
• Liaise with multidisciplinary team for quality service.
• Answer telephone enquiries and relay messages.

Skills

Attention to detail

High levels of concentration

Knowledge of office and administrative processes

Experience with appointment management

Education

GCSE, O'Level or CSE Equivalent in English and Maths

Typing qualification or experience

Job description

Job summary

We have an exciting opportunity to join the Fatigue services team as a Medical Secretary/Patient Pathway Co‑ordinator.

This is a dual role where you will spend your time between medical secretary and patient pathway co‑ordination.

This will be a varied role that will require attention to detail and high levels of concentration. We are looking for a part‑time candidate (4 days per week) with the opportunity to work from home for one day per week.

Main duties of the job

• Provide a complete medical administrative service including booking in and out appointments, patient correspondence and editing and formatting letters.
• Liaise with members of the multidisciplinary team to provide a quality service for the patients.
• Work as part of a team, sharing responsibility for the smooth running of the administrative service to deliver safe patient care.
• Provide a first point of contact, answering all telephone enquiries, taking and relaying messages in a polite and helpful manner, and using own judgement to establish the priority of issues and taking action as appropriate.

About us

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person‑centred care we pride ourselves on.

We are proud to be in the top 20 best hospitals to work for in the country.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well‑established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Details

Date posted: 21 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum, pro rata

Contract

Permanent

Working pattern

Full‑time, Part‑time

Reference number

427-7588154

Job location

Royal United Hospital

Combe Park

Bath

BA1 3NG

Job description

Please see the attached job description for full information.

For any further questions please contact Lynn Gilson / Jo Kong, Patient pathway managers: [e-mail] / [e-mail].

Person Specification – Qualifications

• Essential: Educated to GCSE, O‘Level or CSE Equivalent in English and Maths.
• Desirable: Typing qualification or experience.

Person Specification – Knowledge & Experience

• Essential: Demonstrable experience and knowledge of office and administrative processes.
• Desirable: An understanding of RTT.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Royal United Hospitals Bath NHS Foundation Trust

Royal United Hospital

Combe Park

Bath

BA1 3NG

Employer's website

https://www.ruh.nhs.uk/