Medical Secretary / Pathway Co-ordinator

King's College Hospital; Foots Cray; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading healthcare provider in the UK is seeking an experienced Medical Secretary/Pathway Coordinator to deliver a full secretarial service in a dynamic environment. The ideal candidate will manage patient appointments, communicate effectively with various stakeholders, and ensure high standards of patient confidentiality while supporting clinical staff. This role involves working with Trust systems to ensure the smooth operational flow of patient pathways.

Qualifications

• Experience as a Medical Secretary or Pathway Coordinator is essential.
• Ability to handle confidential information securely.
• Experience with Trust systems and procedures is a plus.

Responsibilities

• Provide a full secretarial service to clinicians.
• Act as the first point of contact for service users.
• Book and manage patient appointments.

Skills

Excellent interpersonal and communication skills

Ability to work under pressure

Organizational skills

Job description

• Using all Trust systems and processes to provide a full secretarial service to the clinicians including processing of clinical letters and reports.
• To ensure all patient demographic details (address, postcode, G.P. & Ethnic Group) are checked and any amendments / corrections are carried out in an accurate and timely fashion.
• To act as the first point of contact for service users of the Trust, dealing with email and telephone enquiries promptly and efficiently, providing immediate response and referring on as necessary. These will include personal enquiries from patients and their relatives, as well as calls from G.P.'s, clinicians, nursing and administrative staff, at all times.
• To organise and maintain electronic diaries when needed for the consultants and team as required.
• When required, to deal with fellow colleagues in accordance with the working methods of the relevant consultants and Trust procedures.
• Booking follow-up appointments for patients and changing appointments when requested by patients and consultants.
• To ensure rigorous RTT / PTL pathway monitoring and immediate actions taken to ensure patient pathways are correct in line with the Trust Access Policy.

This is an exciting opportunity for an experienced and well organised Medical Secretary / Pathway Co-ordinator to work within a busy, supportive and dynamic service for Kings College Hospital based at Queen Mary's Hospital, Sidcup.

Excellent interpersonal and communication skills are essential as the post holder will be expected to be able to communicate effectively and sensitively with a wide range of people including patients, colleagues, sub-contractors and external agencies to ensure continuity in achieving excellence in patient care. The ability to work under pressure and exercise judgement when dealing with tasks is essential to this role. The post holder will ensure confidential and sensitive information in relation to patients is kept secure and will follow the policies and procedures for the Department and the Trust. It is vital that the post holder will proactively assist in maintaining high standards and professional practice.

The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level. We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people. King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.