Medical Secretary / Pathway Co-ordinator

NHS; England; On-site; GBP 32,000 - 35,000; Full time

Job summary

A reputable healthcare provider is seeking an experienced Medical Secretary / Pathway Coordinator. This role requires excellent interpersonal and organizational skills, and the ability to handle multiple tasks in a busy environment. The position offers a salary range of £32,199 to £34,876 per annum and is based at Queen Mary’s Hospital. Applicants must have relevant qualifications and the ability to work under pressure.

Qualifications

• Evidence of continuing professional development required.
• Medical Secretary experience is desirable.
• Understanding of multidisciplinary working is a plus.

Responsibilities

• Provide full secretarial service to clinicians.
• Act as first point of contact for service users.
• Organize and maintain electronic diaries for consultants.

Skills

Interpersonal communication

Computer literacy

Ability to work under pressure

Organizational skills

Education

English & Maths A-C grades

Tools

Excel

Word

Job description

Job Summary

This is an exciting opportunity for an experienced and well‑organised Medical Secretary / Pathway Co‑ordinator to work within a busy, supportive and dynamic service for King's College Hospital based at Queen Mary’s Hospital, Sidcup. Excellent interpersonal and communication skills are essential as the post holder will be expected to communicate effectively and sensitively with patients, colleagues, sub‑contractors and external agencies to ensure continuity in achieving excellence in patient care. The post holder will work under pressure, exercise sound judgement, maintain confidential information and proactively assist in sustaining high standards of professional practice.

Main duties of the job

• Use all Trust systems and processes to provide a full secretarial service to clinicians, including processing clinical letters and reports.
• Verify and correct patient demographic details (address, postcode, GP, ethnic group) in a timely and accurate manner.
• Act as the first point of contact for service users, dealing with email and telephone enquiries promptly and efficiently.
• Organise and maintain electronic diaries for consultants and team as required.
• Deal with colleagues in accordance with the working methods of the relevant consultants and Trust procedures.
• Book and manage follow‑up appointments, including changing appointments when requested by patients and consultants.
• Ensure rigorous RTT/PTL pathway monitoring and take immediate action to keep patient pathways correct in line with the Trust Access Policy.
• Participate in meetings and highlight serious issues to management.
• Prepare and circulate minutes and summaries.
• Provide reciprocal cover for other secretaries and colleagues when requested.
• Assist with the training and induction of new and temporary secretarial/admin staff.
• Undertake reasonable duties as requested by the management team.
• Book interpreters when required for patient clinic appointments.
• Ensure office equipment functions correctly, arrange repairs or replacements, and order stationery.
• Provide remote cover for the Pain Department at another site when requested.

About Us

The Trust provides a full range of local and specialist services across five sites. Our vision – “Strong Roots, Global Reach” – is built on being bold, brilliant, patient‑centred, research‑led, innovative and inclusive. We are committed to sustainable, digitally‑enabled care that prioritises the welfare of our patients, staff and the environment.

Key details

• Pay scheme: Agenda for change
• Band: 4
• Salary: £32,199 to £34,876 per annum (including HCA)
• Contract: Permanent
• Working pattern: Full‑time
• Location: Queen Mary’s Hospital, Frognal Avenue, Sidcup, Kent, DA14 6LT
• Reference number: 213‑DivisionC‑7600334

Person Specification

Essential

• English & Maths A‑C grades
• Evidence of continuing professional development
• Computer literacy – Excel, Office, Word
• Excellent interpersonal written and verbal communication skills
• Ability to work under pressure and manage multiple tasks

Desirable

• Medical Secretary experience
• Understanding of multidisciplinary working
• Knowledge of medical terminology

Disclosure and Barring Service Check

All applicants must undergo a Disclosure and Barring Service (DBS) check as part of the recruitment process.

Certificate of Sponsorship

The post is open to skilled worker sponsorship holders.

Green Plan

King’s is committed to sustainable healthcare and is working towards net zero carbon by 2040. All staff are encouraged to minimise the Trust’s carbon footprint.