Medical Secretary/PA - General Medicine

West Suffolk NHS Foundation Trust; Bury St Edmunds; On-site; GBP 27,000 - 31,000; Full time

Job summary

A public healthcare provider in Bury St Edmunds is seeking a Medical Secretary/PA to support Consultants and Nurses. The role includes administrative tasks, maintaining communication channels, and ensuring high-quality service in a busy environment. Ideal candidates will possess proven keyboard skills, a good standard of education, and previous medical administrative experience. This is a fixed-term position for 12 months.

Qualifications

• Previous experience as PA or secretary/administration experience.
• Experience in NHS or related environment.
• Knowledge of medical terminology.
• Experience in customer care.

Responsibilities

• Provide a comprehensive secretarial service to Medical Consultants and Team.
• Support other team members as necessary.
• Maintain good communication channels.

Skills

Accurate keyboard Skills

Clear and precise communication skills

Good telephone manner

Able to work in a pressured environment

Good interpersonal skills

Friendly and helpful manner

Able to take minutes

Team Player

Education

Good standard of general education (including Maths and English GCSE or equivalent)

RSA II or equivalent typing

AMSPAR Certificate

Job description

Medical Secretary/PA - Band 4 - 25.5 Hours per week - FTC 12 Months

An opportunity has arisen for a Medical PA to work within the Medicine Division. This post will be to support the Consultants and Nurses and to provide a high quality, efficient and effective administration and secretarial service.

You will be responsible for ensuring work is completed within strict timescales, supporting clinical & non-clinical activities. You will need to exercise your judgement and initiative based on experience and knowledge of arising problems and take appropriate action to resolve situations, including follow up of investigation results, ensuring that all results are presented to medical staff and subsequently actioned in a timely manner. You will have the ability to remain calm when working under pressure, prioritise your workload and to deal with confidential and sensitive issues in a professional manner with tact and diplomacy. You will be able to communicate in a professional manner with patients, relatives, Trust staff and other departments and have a compassionate nature.

Please see job description and person specification for more information. If you have the necessary skills, experience and qualities to help us to put patients first and wish to discuss this position further, please contact Kate Norburn via main switchboard

Main duties of the job

Provide a comprehensive secretarial service to Medical Consultants and Team, including typing of letters, medical reports, filing, maintaining team diary, dealing with enquiries and arranging appointments. Work as a member of the Department Team, supporting other team members as necessary and ensuring good communication channels are maintained.

About us

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

Job responsibilities

Please see Job Description for full details of the Job Role and Person Specification.

Certificate of sponsorship For your information only

Please note that Certificate of Sponsorship is not available for this position as it does not meet one or more of the required criteria. For more information on eligible roles please visit https://www.gov.uk/skilled-worker-visa

If you qualify for another type of visa or right to work, please ignore this information.

Person Specification

Education and qualifications

• oGood standard of general education (including Maths and English GCSE or equivalent)
• oRSA II or equivalent typing
• oAMSPAR Certificate

Experience and knowledge

• oPrevious experience as PA or secretary/administration experience
• oPrevious NHS or related environment
• oMedical terminology
• oCustomer care experience

Skills and abilities

• oAccurate keyboard Skills
• oAble to demonstrate skills that ensure tasks are completed accurately and within a given timeframe
• oKnowledge of the hospital administration system
• oUnderstanding of databases
• oAble to take minutes.
• oClear and precise communication skills
• oGood telephone manner
• oAble to work in a pressured environment
• oAble to meet deadlines
• oGood interpersonal skills
• oFriendly and helpful manner
• oCaring attitude
• oAbility to work on own initiative or part of a team
• oFlexible approach to working hours and duties
• oAble to demonstrate an understanding of issues relating to confidentiality
• oProven record of good timekeeping and attendance
• Team Player

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

West Suffolk NHS Foundation Trust

Address

West Suffolk Hospital NHS Foundation Trust

£27,485 to £30,162 a yearPer annum, pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Reference number

179-7595042-M

Job locations

West Suffolk Hospital NHS Foundation Trust