Medical Secretary – Oncology B4

NHS; Guildford; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading healthcare trust in Guildford is seeking an experienced Medical Secretary to provide secretarial and administrative support to the oncology team. The role involves managing correspondence, liaising with various departments, and providing empathetic service to patients. Candidates should possess strong communication and IT skills, with prior NHS experience desired but not essential. Join a dedicated team in an exciting environment with opportunities for professional development.

Benefits

Health and wellbeing program

Commitment to professional development

Friendly and supportive team environment

Qualifications

• Extensive experience in a medical environment, preferably as a medical secretary.
• Broad knowledge of medical terminology and basic anatomy.
• Experience of dealing with the general public and working in a busy environment.

Responsibilities

• Provide comprehensive secretarial and administrative support to the Oncology team.
• Manage own workload and assist the oncology Team Leader.
• Ensure patient-focused service in dealings with patients and relatives.

Skills

Excellent communication skills

Good IT skills

Empathetic attitude

Ability to prioritize workload

Excellent telephone manner

Education

Good general standard of education to GSCE level or equivalent including English

RSA II or equivalent in word processing / audio typing

Medical secretarial qualification (BSMS Certificate) or equivalent

Tools

MS Word

Excel

PowerPoint

Pathology Laboratory Information System (WinPath)

Job description

Do you enjoy working in an exciting and challenging environment? We are looking for an experienced Medical Secretary to join us in St Luke's Cancer Centre working on a permanent basis Monday to Friday at the Royal Surrey Hospital NHS Foundation Trust.

We are looking for an individual who can provide comprehensive secretarial and administrative support to the Oncology team. As an experienced Secretary, you will possess excellent communication skills, good IT skills and ideally, a working knowledge and experience of working within patient care or customer care focused roles. NHS experience is desired but not essential.

The successful applicant will be able to demonstrate that they can work upon their own initiative whilst working well within a team. The role will include a range of secretarial and administrative duties encompassing reviewing and editing patient letters and clinical correspondence using dedicated transcription software (Dictate IT), ensuring said correspondence meets national turnaround targets, learning and gaining an understanding the clinical team and their medical rota. The role will require extensive communication with the Rota Manager, Appointments Booking office and a number of off site clinics. Being the first point of contact for assigned clinical team patient queries amongst other general administrative duties will be an essential part of the role thus requires an empathetic and can do attitude.

Main duties of the job

The secretary works within the SLCC Oncology team providing a comprehensive administrative and secretarial service to the Oncology Consultants and associated clinical teams including liaison and collaborative working with staff based both on site at RSH, off site at a variety of hospitals and nominated hospices.

About us

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo

Job responsibilities

Please see the attached Job Description and Person Specification

To provide a full range of medical secretarial & personal assistant service to consultants and their clinical teams.

Manage own workload, demonstrate efficient organisation and assist the oncology Team Leader in overseeing the smooth effective operation of the service.

To work autonomously within a team; providing full organisational support to the consultants practice and their team.

To ensure procedures and working practices are in place so that the Specialty and Trust can deliver a service that meets the standards and targets that have been set.

To provide a considerate, patient focused service in all dealings with patients and their relatives and with staff around the hospital.

The department encourages personal development and you will be expected to take an active part in the units PDP and Mandatory Training processes.

The unit is busy but the successful candidate will join a friendly, dedicated team who know the specialty well and who will be able to help you settle in.

We are searching for an individual who shares our values which include caring for the people we serve and the people we work with, respecting each other, take personal responsibility, treat people with kindness and act with integrity.

This is a great opportunity for you to be part of an exciting time within the NHS so, if you think you have the skills, ability and enthusiasm to join our team, please do not hesitate to call us to discuss the role in more detail and / or arrange an informal visit.

Person Specification

Qualifications

• Good general standard of education to GSCE level or equivalent including English
• RSA II or equivalent in word processing / audio typing
• RSA III, Medical secretarial qualification (BSMS Certificate) or equivalent

Knowledge

• Broad knowledge of medical terminology,. .
• Knowledge of basic anatomy and physiology
• Demonstrate ability to prioritise workload and to adapt effectively to changing priorities.
• Knowledge of NHS priorities and understanding of the guidelines and targets in own area of work.
• Working knowledge of a range of software packages, eg MS Word, Excel and PowerPoint and other locally used databases eg. Pathology Laboratory Information System (WinPath) or similar.
• Evidence of establishing and maintaining effective filing systems
• Excellent spelling and grammar
• Extensive experience in a medical environment, with at least some working as a medical secretary
• Experience of working in a busy environment
• Experience of dealing with the general public
• Experience of mentoring, training or supervising others
• Awareness and understanding of NHS issues
• Experience in using patient administration systems
• Experience of working in a large, complex organisation and a multi-disciplinary environment.
• Excellent telephone manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Assistant Specialty Manager for Oncology

£28,860 to £31,671 a yearPer annum (pro rata) including High Cost Area Supplement