Medical Secretary - OMFS | Bedfordshire Hospitals NHS Foundation Trust

Bedfordshire Hospitals NHS Foundation Trust; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A large healthcare provider in the UK is seeking a Medical Secretary to join the OMFS Department. This role involves delivering high-quality administrative support and engaging with a multidisciplinary team. The ideal candidate will thrive under pressure and demonstrate excellent communication and organizational skills. This is a great opportunity to contribute to patient care in a supportive environment.

Qualifications

• Compassionate, resilient, and self-motivated individual.
• Ability to manage competing priorities and deliver high-quality work.
• Experience in medical secretarial service is valuable.

Responsibilities

• Deliver a comprehensive medical secretarial service to key members.
• Maintain patient records and keep them organized.
• Respond to enquiries with discretion and confidentiality.
• Coordinate meetings and manage consultant diaries.

Skills

Attention to detail

Interpersonal skills

Problem-solving

Communication

Job description

Position

We’re pleased to announce a fantastic opportunity to join the OMFS Department as a Medical Secretary. This dynamic role offers the chance to be part of a dedicated team delivering high-quality patient care.

Overview

As a Medical Secretary, you’ll face a rewarding challenge that demands strong attention to detail and the ability to thrive under pressure. You’ll work closely with the Admin Lead and the multidisciplinary team (MDT), including consultants, nurses, and fellow administrative staff, to support the smooth running of the department.

This is a particularly exciting time for Bedfordshire NHS Trust, following the merger of Bedford Hospital and Luton and Dunstable Hospital in April 2020, which has opened up new opportunities for growth and collaboration across clinical service lines.

About Bedfordshire Hospitals NHS Foundation Trust

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics‑led Maternity and Paediatrics. You will be joining a friendly, high‑performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region, you will have access to a programme of high‑quality training and development to help you grow your career.

Qualifications

We’re looking for someone who is compassionate, resilient, and self‑motivated, with a collaborative spirit and excellent interpersonal and problem‑solving skills. The ability to manage competing priorities and deliver high‑quality work within tight deadlines is essential. Confident communication, passion for patient care, and the ability to thrive in a fast‑paced environment are highly valued.

Responsibilities

• Deliver a comprehensive medical secretarial service to Consultants and other key members of the OMFS team.
• Work independently, using your own initiative to handle enquiries and communicate confidently with individuals at all levels.
• Maintain a high standard of service to support the needs of every patient.
• Plan, prioritise, and manage daily workload to ensure timely completion of tasks.
• Provide a full administrative service—word processing, audio typing, managing post, and maintaining an organised filing system to keep patient records current.
• Handle and relay patient information, including investigation results, with discretion and confidentiality.
• Act as the first point of contact for written and telephone enquiries, assessing and prioritising communications on behalf of the consultant and team.
• Maintain the Patient Initiated Follow‑Up (PIFU) pathway, manage consultant diaries, coordinate meetings, and liaise with departments regarding staff leave and clinic schedules.
• Timely handle referrals, clinic preparation, and Advice & Guidance responses.
• Order supplies, take minutes, support clinic slot prioritisation, and provide cover for absent colleagues as needed.
• Respond to urgent requests such as complaints or information queries with responsiveness and diplomacy.

Additional Information

We not only recruit based on qualifications and experience – we recruit individuals who demonstrate the behaviours which underpin our Trust’s core values. We achieve this by using values‑based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, and we are committed to promoting equality, diversity, and creating a culture that values differences. Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering the first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarise yourself with all requirements of the job.

Application Deadline

This advert closes on Monday 17 Nov 2025.