Medical Secretary - MVCC Oncology Admin

East and North Hertfordshire NHS Trust; Stevenage; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare organization in Stevenage is looking for a Medical Secretary to manage the administration of Consultant Oncologists and coordinate patient treatment. The ideal candidate will provide administrative support, handle patient queries, and ensure accurate maintenance of medical records. Applicants should possess strong communication skills and the ability to manage changing priorities. This position promotes a positive work-life balance and flexible working patterns.

Qualifications

• Experience in administrative and secretarial support for medical professionals.
• Ability to coordinate and manage changing priorities and deadlines.
• Strong communication skills for dealing with patient queries.

Responsibilities

• Coordinate and arrange treatment for the Cancer Centre's patients.
• Manage patient medical records properly.
• Handle enquiries from staff, patients, and relatives.

Job description

We are recruiting for a Medical Secretary who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. The key role of the Medical Secretary is to be responsible for the management of the administration of Consultant Oncologists, also in conjunction with other medical secretaries to assist in managing the work of other Consultant Oncologists and their teams. You will need to co‑ordinate and arrange treatment for the Cancer Centre's patients, ensuring patients' medical records are properly maintained. You will also be dealing with patient queries over the phone and by email, processing and sending out patient letters, and managing the patient pathway in line with Cancer Wait Times. At the heart of everything we do are our core values: Include, Respect, and Improve.

Responsibilities

• Coordinate and arrange treatment for the Cancer Centre's patients, ensuring patients' medical records are properly maintained.
• Provide a central point of reference for the Cancer Centre.
• Manage constantly changing priorities and deadlines.
• Handle enquiries from staff, patients and relatives.
• Provide administrative and secretarial support to the consultants and their teams.
• Deal with patient queries over the phone and by email, process and send out patient letters, and manage the patient pathway in line with Cancer Wait Times.

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient‑led Trust where dedicated staff provide high‑quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda. We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause – so that we can consider your application fairly & to get the best out of you during the selection process, please let us know. We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.