Medical Secretary - Infectious Diseases

Liverpool University Hospitals NHS Foundation Trust; Liverpool; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare institution in Liverpool is seeking a detailed-oriented Medical Secretary to provide comprehensive secretarial support to clinical teams. Responsibilities include transcribing letters, managing clinic templates, and liaising with patients and healthcare providers. The ideal candidate has NHS experience, excellent communication, organisational skills, and proficiency in Microsoft Office. Flexible working arrangements are available.

Qualifications

• Experience working in an NHS office environment as a medical secretary.
• Knowledge of medical terminology.
• Willingness to undergo further training as required.

Responsibilities

• Manage a comprehensive secretarial service to consultants and specialty teams.
• Transcribe letters on behalf of the clinical team.
• Liaise with patients, GPs, and other trusts via telephone and email.

Skills

Excellent communication skills

Excellent organisational and time-management skills

Effective use of Microsoft Office packages

Legible handwriting

Experience supervising and motivating a team

Education

GCSE/O Level standard or higher

Secretarial qualification or equivalent experience

RSA/OCR Typing/Word Processing Level 3

RSA/OCR Audio Typing Skills Level 3

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

To provide a comprehensive secretarial service to consultants and speciality teams including transcribing (audio typing) letters on behalf of the clinical team, arranging follow‑up arrangements, managing the creation, reducing and cancellation of clinic templates on behalf of clinicians, liaising with patients, GPs and other trusts via telephone and email, relaying messages to clinicians, responding to queries in a timely manner, managing and maintaining 18‑week pathways including tertiary referrals to external trusts, ensuring accurate recording on the PAS system, keeping track of referrals, arranging follow‑up appointments in conjunction with the RTT patient pathway, keeping a diary up to date, arranging appointments, travel and accommodation, operating an effective bring‑forward system and filing system, preparing presentation documents, using relevant packages, arranging meetings, setting agendas, circulating supporting papers, taking minutes at meetings, informing consultants of annual leave and study leave, organising consultants' admissions, adding and cancelling patients to the waiting list as appropriate, liaising with the waiting list office, anaesthetic department and ward, completing and amending theatre lists appropriately, typing dictation from audio transcriptions of clinical correspondence and documentation, typing discharge summaries as appropriate, and maintaining an effective track on inpatient referrals to ensure patients are reviewed promptly.

Qualifications & Experience

• GCSE/O Level standard or higher.
• RSA/OCR Typing/Word Processing Level 3 or equivalent.
• RSA/OCR Audio Typing Skills Level 3.
• Knowledge of medical terminology.
• Secretarial qualification or equivalent experience.
• Experience working in an NHS office environment as a medical secretary.
• Excellent communication skills (first‑class).
• Excellent organisational and time‑management skills.
• Effective use of Microsoft Office packages (Word, Excel, Outlook).
• Ability to work both independently and as part of a team.
• Legible handwriting and excellent word‑processing/keyboard skills.
• Experience supervising and motivating a team, if applicable.
• Knowledge of the internal PAS system (desirable).
• Understanding of Trust internal policies and capability to adapt to most situations.
• Willingness to undergo further training as required.
• Knowledge of data‑protection (Data Protection Act) and confidentiality requirements.

Equal Opportunity Statement

The Trust is committed to promoting equality and diversity and provides a fair, equitable and consistent work environment. Flexible working arrangements are considered from day one of employment.