Medical Secretary GP Practice

St George's Medical Centre; Cambridgeshire and Peterborough; On-site; GBP 18,000 - 25,000; Part time

Job summary

A healthcare practice in Cambridgeshire is seeking a Medical Secretary to join their busy secretarial team. This role primarily involves managing referrals, typing letters, and communication with patients and specialists. The ideal candidate will have NHS experience, excellent interpersonal skills, and proficiency with IT systems such as SystmOne and NHS email. This part-time position offers flexible hours, mainly in the afternoons.

Qualifications

• Previous administration experience in an NHS setting.
• Recent experience as a secretary in a GP Practice.
• Experience using e-Referral System.

Responsibilities

• Lead the e-RS (Choose and Book) referrals.
• Manage incoming paper and digital correspondence.
• Write outgoing letters and referrals for GPs.
• Telephone contact with patients and departments.
• Manage incoming and outgoing paper post.
• Support queries from the Practice team.
• File and retrieve medical notes.

Skills

Excellent telephone manner

Excellent IT skills

Excellent customer service

Interpersonal skills

Personal organisation

Time-management skills

Polite and confident

Motivated and diligent

Ability to work under pressure

Education

Minimum grade C in GCSE maths and English

Qualifications in audio-typing or medical terminology

Tools

SystmOne clinical system

NHS email

Microsoft Word

Job description

We currently have a vacancy for 20 hours per week (negotiable) to join our secretarial team. These hours are to be worked mainly in the afternoons due to desk constraints.

The team are busy, but very highly thought of by the rest of the organisation.

The position would suit a Medical Secretary who has experience working in a GP Practice.

Main duties of the job

The secretarial team lead the e-RS (Choose and Book) referrals work, manage the incoming paper and digital correspondence from hospitals and specialists, and write outgoing letters and referrals for our GPs and clinicians.

Audio- and copy- typing, NHS email and SystmOne clinical system are used daily.

There is frequent telephone contact with patients and specialist hospital departments to answer queries, and update referral status.

As well as medical secretary work, the role involves managing post, filing notes, photocopying and other related tasks.

About us

StGeorges is a successful and thriving medium-sized rural Practice with over 12,000 patients, based in a modern purpose-built building. We are rated as Good withOutstanding features by CQC and rated 5-stars by our patients on NHS Choices.We are committed to excellent patient care, family-friendly working, and staffdevelopment.

Weare an accredited GP-training Practice, and encouraging learning anddevelopment for all our staff is part of our ethos.

Wehave a strong clinical team of five Practice Nurses, five Nurse Prescribers,and seven GPs, all supported by experienced Healthcare Assistants,administrators, dispensary and management teams.

Weare committed to values of being safe, kind and excellent, and have a cultureof supporting family-friendly working, and encouraging staff development.

Job responsibilities

Key responsibilities include:

lead the e-RS (Choose and Book) referrals.

Manage the incoming paper and digital correspondence from hospitals and specialists.

Audio- and copy- typing, NHS email and SystmOne clinical system to write outgoing letters and referrals for our GPs and clinicians.

Telephone contact with patients and specialist hospital departments to answer queries, and update referral status.

Managing post incoming and outgoing paper post.

Supporting queries from the Practice team, working closely with GPs.

Filing and retrieving medical notes.

Photocopying.

Person Specification

Qualifications

• Good basic level of education with minimum grade C in GSCE maths and English.
• Further administration qualifications such as audio-typing, medical terminology, or other Medical Secretary qualifications.

Experience

• Previous administration or secretarial experience in an NHS setting.
• Excellent telephone manner.
• Excellent IT skills (particularly email and Word)
• Excellent customer service and patient-focus.
• Excellent interpersonal skills with team colleagues and other professionals.
• Excellent personal organisation and time-management skills.
• Recent experience working as secretary in a GP Practice.
• Experience using SystmOne clinical system.
• Experience using e-Referral System.

Additional criteria

• Polite and confident.
• Motivated and diligent.
• High levels of integrity.
• Sensitive and empathetic.
• Ability to work under pressure.
• Willingness to work flexibly at times to support colleagues.
• Satisfactory DBS check.
• Satisfactory employment references.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.