Medical Secretary Gastroenterology | Mid and South Essex NHS Foundation Trust

Southend University Hospital NHS Trust; Southend-on-Sea; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare organisation is seeking a dedicated medical secretary to join the gastroenterology team. In this role, you'll provide comprehensive administrative support, including audio transcription and direct communication with patients and staff. Strong communication skills and the ability to work in a busy environment are essential. This position offers an opportunity to contribute significantly to patient care and team coordination. Apply today to be part of a dynamic healthcare team.

Qualifications

• Experience in secretarial or administrative support in a healthcare environment is preferred.
• Attention to detail and confidentiality is essential.
• Flexible and adaptable approach to workload.

Responsibilities

• Provide comprehensive secretarial support within the Department of Gastroenterology.
• Independently manage and prioritise workload.
• Transcribe clinical audio recordings.
• Respond to general enquiries and appointment queries.
• Edit and type clinical letters.
• Track and escalate test results.

Skills

Excellent communication skills

Organisational skills

Ability to work under pressure

Team player

Job description

An exciting opportunity has arisen to become a medical secretary within the gastroenterology team at Southend Hospital.

If successful, you will provide comprehensive secretarial and administrative support within the secretarial team including audio transcription and word processing of clinical letters and will be the first point of contact for patients, consultants, and staff throughout the Trust.

This position requires excellent communication skills, dedication to exceptional patient care and service, the ability to meet the demands of working in a busy environment and be able to represent the team and department with the professionalism expected from all our staff.

We are looking for someone who is a team player, flexible, organised and can work well under pressure, so if this sounds like you - please apply today.

Responsibilities

• Provide comprehensive secretarial support within the Department of Gastroenterology and support the demands of the service as required.
• Independently manage and prioritise workload, using sound judgement to determine urgency and escalating matters appropriately.
• Transcribe clinical audio recordings with attention to detail and confidentiality.
• Respond to general enquiries and appointment queries via telephone and email from staff, patients, and the public with a courteous, sensitive, and diplomatic approach.
• Work closely with departmental supervisors/managers to understand team priorities on a day-to-day basis.
• Edit and/or type clinical letters.
• Track and escalated test results.
• Complete clinic outcomes.
• Process internal new referrals.
• Support any other secretarial or administrative task within the clerical team.

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Please see job description for main duties and responsibilities.

The job profile is not a definitive or exhaustive list of responsibilities but identifies key responsibilities and tasks of the post holder.

This advert closes on Sunday 28 Dec 2025