Medical Secretary / Clinical Correspondence Administrator

NHS; West Midlands; On-site; GBP 20,000 - 26,000; Full time

Job summary

A healthcare practice is seeking a confident and customer-focused administrator to join their team. Responsibilities include managing patient interactions, processing healthcare records, and providing administrative support to clinical staff. Candidates should demonstrate solid organizational skills and an ability to handle diverse administrative tasks. The position offers an excellent remuneration package including holidays, a generous pension scheme, and private health insurance.

Benefits

5 weeks holiday

Generous NHS pension contribution

Private Health Insurance

Employee assistance programme

Cycle to work scheme

Qualifications

• Experience in a customer-facing role.
• Ability to manage administrative queries efficiently.
• Strong organizational skills essential.

Responsibilities

• Manage and direct patients to appropriate services.
• Process incoming and outgoing mail.
• Input data into patient healthcare records.
• Answer incoming phone calls and manage queries.
• Support clinical staff with administrative tasks.

Skills

Customer-focused

Data entry

Communication

Organizational skills

Job description

Job Summary: We are seeking a confident and customer-focused administrator to join our team of Medical Secretaries/ Administrators. The successful candidate will be part of a talented team, doing incredible work within the healthcare sector.

As part of our administration team at Churchmere Medical Group, you will manage, assist and direct patients in accessing the most appropriate service or healthcare professional in a courteous, efficient and effective way. You will provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors.

Main Duties of the Job

• Processing incoming and outgoing mail
• Data entry of new and temporary registrations and relevant patient information
• Scanning of patient related documentation including attaching and coding scanned documents to patients healthcare records
• Processing of all DNA letters in accordance with current protocol
• Input data into the patients healthcare records as necessary
• Process incoming test results and out of hours reports, ensuring they are referred to the relevant clinician
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Manage all administrative queries as necessary
• Carry out system searches as requested
• Taking meeting minutes
• Maintain a clean, tidy, effective working area at all times
• Support all clinical staff with general administrative tasks as requested
• Typing letters, reports and associated documentation
• Process referrals to external agencies such as secondary care
• Process referrals using the electronic referral system (ERS)
• Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms
• Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently

About Us

At Churchmere Medical Group, we offer an excellent remuneration package and several excellent benefits, including:

• 5 weeks holiday
• A generous employer pension contribution via the NHS pension scheme
• Private Health Insurance
• Access to a range of learning and development opportunities designed to support your ongoing progression
• Discounts at 100s of high street and online stores
• Employee assistance programme
• Cycle to work scheme for those wanting a greener commute

We are an equal opportunities employer and welcome applications from all suitably qualified candidates. We are committed to ensuring that all employees are treated fairly and with respect, and that they are able to work in an environment that is free from harassment and bullying.