Medical secretary- Castlefields

Story Terrace Inc.; Stafford; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare provider in Stafford is seeking an experienced Medical Secretary to join their team. The role involves managing a variety of secretarial duties, including liaising with teams and assisting patients. The ideal candidate will have proven experience, excellent customer service skills, and knowledge of medical terminology. This permanent position offers a supportive working environment with a focus on patient care.

Benefits

27 days annual leave plus bank holidays

Enhanced family leave

Enhanced sick pay

Qualifications

• Proven experience as a medical secretary is essential.
• Excellent customer service skills.
• Strong organisational skills and attention to detail.
• Knowledge of medical terminology.
• Flexibility to adapt to a fast-paced environment.

Responsibilities

• Process information in a timely manner.
• Liaise with multidisciplinary team members and external agencies.
• Support administration and receptionist teams with patient bookings.
• Answer incoming telephone calls and direct inquiries.
• Respond to patient queries and provide service information.
• Type letters, reports and documentation as required.

Skills

Customer service skills

Organisational skills

Knowledge of medical terminology

Flexibility

Education

GCSEs in English and Maths

Tools

EMIS

Office

Job description

Job Description:

Job role: Medical Secretary

Job type: Permanent

Location: Castlefields Surgery, Castle Way, Newport Road, Stafford ST16 1BS

Salary: £13.50/h

Working hours: Full time Monday to Friday

About Us

We are a rapidly growing GP-led organisation with a mission to ensure that all patients have access to comprehensive, coordinated and continuous care within a sustainable primary care system.

We appreciate that our whole primary care system is struggling, which is causing a negative effect on patient care and staff happiness. We believe that we can turn this around by reimagining how primary care is delivered from the ground up by placing a focus on data insights, technology and clinical innovation.

Ultimately, we want to improve patient access, patient experience and health outcomes to significantly increase the quality of care for our patients. However, we can only build the best primary care service there is if our colleagues are happy, empowered and supported within an excellent working environment.

If you believe that there are ways to drastically improve the way primary care is delivered for both patients and staff alike and you want to be a part of this; then we would love to meet you and tell you more about our plans.

Overview

We are currently seeking a friendly and organised individual to join our team as an experienced Medical Secretary. In this role, you will be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team.

Duties are listed below but are not limited to:

• Processing of information (electronic and hard copy) in a timely manner
• Liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies
• Supporting the administration and receptionist teams with patient registration, booking appointments
• Answer incoming telephone calls promptly and courteously, directing inquiries to the appropriate staff members or departments
• Respond to patient queries and provide information about services, opening hours, and other relevant information
• Typing letters, reports and associated documentation as required
• Processing referrals using the electronic referral system (ERS)
• Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
• Processing requests for information i.e., SAR, insurance/solicitor’s letters and DVLA forms
• Assist with general administrative tasks
• Adhere to practice policies and procedures, including those related to patient confidentiality and data protection

Essential criteria

• Proven experience as a medical secretary is essential for this role
• Excellent customer service skills and the ability to put the needs of patients first
• Strong organisational skills and attention to detail, with the ability to multitask and prioritise tasks efficiently
• Knowledge of medical terminology to accurately type out medical reports and other documents
• Flexibility to adapt to changing priorities and work in a fast-paced environment

Desirable criteria

• GCSEs in English and Maths
• Previous experience of working in a healthcare setting
• Strong IT skills (EMIS and Office)

Benefits

• 27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata)
• Enhanced family leave
• Enhanced sick pay