Medical Secretary

NHS; Whitehaven; On-site; GBP 21,000 - 28,000; Full time

Job summary

A healthcare provider in Whitehaven is looking for a Medical Secretary to join their Women's & Children's administration team. The role requires someone with medical administrative skills, strong communication, and the ability to support clinical teams efficiently. The position is full-time, requiring effective management of patient interactions and administrative tasks. The ideal candidate has a relevant qualification and experience in a medical setting.

Benefits

27-day holiday scheme, rising to 33 after 10 years

NHS Discounts

Salary Sacrifice schemes including lease cars

Free, confidential counselling service

Qualifications

• GCSE (minimum C Grade) standard; trained to RSA level 3 or NVQ level 3 in Administration.
• Experience with medical administration is preferred.
• Pleasant, adaptable disposition; able to deal calmly under pressure.

Responsibilities

• First point of contact for patients, providing a patient-focused approach.
• High standard of administration support to the clinical team.
• Liaising with departments, patients, and external agencies.

Skills

Medical secretarial duties

Communication skills

Interpersonal skills

Medical terminology

Organizational skills

Education

GCSE English language (minimum grade C)

RSA 3 typewriting or NVQ3 business administration

Medical secretarial diploma

Tools

Microsoft Office

Word processing software

Job description

Go back North Cumbria Integrated Care NHS Foundation Trust

Medical Secretary

The closing date is 11 December 2025

Band 4 Medical Secretary 37.5hrs per week working with the Women's & Children's (Gynaecology) Secretaries. This role is to be based at both the Whitehaven Hospital and Cumberland Infirmary.

This is an exciting opportunity to join the Women's' & Children's' administration team, the service aims to provide a high quality, locally delivered, patient focussed service.

This role will be crucial to the efficient day to day delivery of the service.

We are looking for a competent and professional Medical Secretary to be based at both the Cumberland Infirmary & Whitehaven Hospital, with at least 1 day a week being based at Whitehaven working with the Gynaecology Secretaries. This is a permeant position.

Main duties of the job

In this role you will often be the first point of contact for our patients therefore a professional, patient focused approach is key at all times. You will provide a high standard of administration support to the clinical team, liaising with other departments, patients, NHS Trusts and external agencies.

You should be educated to GCSE (minimum C Grade) standard, be trained to RSA level 3 standard and/or an NVQ level 3 in Administration and/or have the equivalent experience, preferably having a medical administration background.

We are looking for someone with a pleasant, adaptable disposition who can remain calm under pressure and deal with a busy workload efficiently and effectively.

Excellent communication and interpersonal skills are required as well as a positive approach to working in a team.

About us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

Being a clinically led organisation

Quality and safety at the heart of our Trust

A positive patient experience every time

A great place to work

Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits

27-day holiday scheme rising to 33 after 10 years

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Person Specification

Experience

• Medical secretarial duties.
• Medical audio typing.
• Medical word processing.
• Operating word processing and computer packages

Knowledge

• Medical terminology.
• Microsoft Office.
• PAS.
• Understanding of the requirements of the Data Protection Act, Freedom of Information Act, access to health records and defensible documentation, health and safety legislation, and their application in the workplace.
• Equality issues.

Qualifications

• GCSE English language (minimum grade C) or equivalent.
• RSA 3 typewriting / word processing, or NVQ3 business administration, or equivalent.
• Medical secretarial diploma or equivalent.

Skills and Aptitudes

• Effective communication and interpersonal skills.
• Able to analyse complex facts or situations.
• Able to use initiative appropriately within team environment
• Able to work without supervision.
• Ability to organise and prioritise workload to meet deadlines.

Personal Circumstances

Other requirements

• Willing to learn

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Address

Whitehaven Hospital & Cumberland Infirmary

North Cumbria Integrated Care NHS Foundation Trust