Medical Secretary

Bristol NHS Foundation Trust; West of England; On-site; GBP 24,000 - 30,000; Full time

Job summary

The Neurology Department at Southmead Hospital is seeking a reliable Medical Secretary to provide efficient secretarial and administrative support within the NMSK division. You will handle telephone and correspondence, schedule meetings, manage records and liaise with staff to ensure smooth service delivery.

With excellent organisation, accuracy and customer care, you will thrive in a busy NHS environment. This substantive full-time post sits within Bristol NHS Foundation Trust, offering

Qualifications

• Previous secretarial/administrative experience.
• Experience in a Medical Secretary role would be an advantage.
• Excellent computer and communication skills.
• Ability to prioritise changing workloads under pressure.

Responsibilities

• Provide secretarial and administrative support to the Neurology team.
• Manage phone enquiries and coordinate with staff to meet deadlines.
• Cross-cover to manage annual leave and sickness absence.

Skills

Telephone skills

Communication skills

Attention to detail

Team player

Care Flow knowledge

NHS admin experience

Education

GCSE Maths and English or equivalent

Tools

Care Flow

Job description

Experience

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This creates an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people. Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life. We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust. Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

Job Overview

Medical Secretary - Band 3 Substantive Full time

We are looking for a reliable and enthusiastic individual with excellent organisational and administrative skills and great customer care to join the Neurology Department at Southmead Hospital. This role is to support our Neurology team within the Neurological and Musculoskeletal Sciences Division (NMSK). You will work within a team to provide secretarial and administrative support. You will liaise with all staff within the NMSK department to ensure the smooth running of the service working to deadlines, dealing with daily queries including telephone management and cross cover to manage annual leave and sickness absence.

Main duties of the job

The post holders must have extremely good computer and communication skills, as well as being a team player and have the ability to use their own initiative. Being an extremely busy department, the ability to work under pressure and be able to prioritise changing workloads is absolutely essential for this role. Previous secretarial/administrative experience is essential and experience in a Medical Secretary role with knowledge of medical terminology would be an advantage.

Working for our organisation

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston. With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed Job Description And Main Responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Person specification

Experience

Essential criteria

• Previous secretarial/administrative experience

Desirable criteria

• Previous NHS administrative experience

Qualification

Essential criteria

• Good general education including GSCE in Maths and English (or equivalent)

Desirable criteria

• Working knowledge of Care Flow or similar

Skills and knowledge

Essential criteria

• Working well in a team

Desirable criteria

• Experience of working in a patient/customer focused environment

Skills

Essential criteria

• excellent telephone and communication skills
• Ability to work with a high degree of accuracy and attention to detail

Desirable criteria

• Knowledge of RTT

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

Important

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form. Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. If you are interested and you meet the requirements of the Person Specification, only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job. As a guide interviews should usually take place within 3 weeks of the closing date. When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.

• As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
• The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
• BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
• To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
• If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.