Medical secretary

Castlefields Surgery; Stafford; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare service provider in Stafford is seeking a full-time Medical Secretary to support their administrative teams and enhance patient care. The ideal candidate should have previous medical secretary experience, strong organizational and customer service skills, and the ability to manage multiple tasks efficiently. This position offers £13.50 per hour and 27 days of annual leave plus bank holidays, in a supportive work environment.

Benefits

27 days annual leave (pro-rated)

Enhanced family leave

Qualifications

• Proven experience as a medical secretary.
• Ability to prioritize tasks efficiently.
• Flexibility to adapt to changing priorities.

Responsibilities

• Processing information in a timely manner.
• Liaising with team members and external agencies.
• Supporting administration and reception teams.

Skills

Medical secretary experience

Customer service skills

Organizational skills

Knowledge of medical terminology

IT skills (EMIS and Office)

Education

GCSEs in English and Maths

Job description

About us

We are a rapidly growing GP‑led organisation with a mission to ensure that all patients have access to comprehensive, coordinated and continuous care within a sustainable primary care system.

We appreciate that our whole primary care system is struggling, which is causing a negative effect on patient care and staff happiness. We believe that we can turn this around by reimagining how primary care is delivered from the ground up by placing a focus on data insights, technology and clinical innovation.

Ultimately, we want to improve patient access, patient experience and health outcomes to significantly increase the quality of care for our patients. However, we can only build the best primary care service that there is if our colleagues are happy, empowered and supported within an excellent working environment.

Job role & details

Pay: £13.50 per hour

Job type: Permanent

Location: Castlefields Surgery, Castle Way, Newport Road, Stafford ST16 1BS

Working hours: Full time Monday to Friday

Responsibilities

• Processing information (electronic and hard copy) in a timely manner
• Liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies
• Supporting the administration and receptionist teams with patient registration, booking appointments
• Answer incoming telephone calls promptly and courteously, directing inquiries to the appropriate staff members or departments
• Respond to patient queries and provide information about services, opening hours, and other relevant information
• Typing letters, reports and associated documentation as required
• Processing referrals using the electronic referral system (ERS)
• Scanning patient‑related documentation and attaching scanned documents to patients’ health‑care records
• Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms
• Assist with general administrative tasks
• Adhere to practice policies and procedures, including those related to patient confidentiality and data protection

Qualifications & Skills

• Proven experience as a medical secretary
• Excellent customer service skills and the ability to put the needs of patients first
• Strong organisational skills and attention to detail, with the ability to multitask and prioritise tasks efficiently
• Knowledge of medical terminology to accurately type out medical reports and other documents
• Flexibility to adapt to changing priorities and work in a fast‑paced environment
• GCSEs in English and Maths
• Previous experience of working in a healthcare setting
• Strong IT skills (EMIS and Office)
• 27 days annual leave (pro‑rated) plus 8 bank holiday (pro‑rated)
• Enhanced family leave

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.