Medical Secretary

Dean Cross Surgery; Plymouth; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local medical practice seeks a part-time Medical Secretary for 15 hours/week to support GP partners and clinical teams. Responsibilities include audio typing of referrals and handling patient queries. Applicants should have prior secretarial experience and strong communication skills. The role offers a chance to work in a supportive environment in Plymouth.

Qualifications

• Experience in a secretarial role is required.
• Knowledge of confidentiality and information security issues is important.
• Familiarity with document management systems is beneficial.

Responsibilities

• Provide administrative service to GP partners and clinical teams.
• Assist in audio typing of referrals and managing patient queries.
• Ensure the confidentiality of information is always maintained.

Skills

Excellent interpersonal skills

Effective communication

Ability to work accurately under pressure

Team player

Education

Good education with high level of numeracy and literacy skills

Typing & Audio-typing qualification or experience

Tools

SystmOne Clinical system

MS Word

MS Excel

Job description

We have an exciting opportunity to join our MedicalSecretary Team on a part-time basis for 15 hours per week. The working patternis a Monday, Tuesday & Wednesday.

You will work as part of the MedicalSecretary Team dealing with all aspects of referrals and sending viae-referral, Tasks and rejected referrals.

We are looking for someone who:

Has experience of working in the secretarial role.

Is friendly, polite and confident.

Can communicate effectively and has good interpersonalskills.

Is a team player.

Has the ability to work accurately under pressure.

Main duties of the job

Toprovide a full and efficient administrative service to GP partners and clinicalteams. This will include audio typing of referrals, completion of tasks,responding to queries from patients/clinicians/third parties and facilitatingelectronic referrals.

Ensure that two wait referrals havebeen sent, processed and that the patient has been seen

Tobe a point of contact for patients either face to face, by email/letter ortext, answering queries regarding referrals.

Provideadministration support to clinicians and other members of the team.

About us

We are a successful and cohesiveteam of 2 GP partners, 5 salaried GP and 4 prescribing ANPs with 10,500patients. We also have an experiencedpharmacist, pharmacy technician, extended scope physiotherapist, an activesocial prescriber and a bereavement advisor.All supported by a growing administrative team providing support inalleviating the administrative tasks of general practice.

We are situated East of Plymouthin Plymstock so perfectly situated to explore both Dartmoor and the sea and thearea feeds into excellent primary and secondary schools.

Job responsibilities

Toprovide a full and efficient administrative service to GP partners and clinicalteams. This will include audio typing of referrals, completion of tasks,responding to queries from patients/clinicians/third parties and facilitatingelectronic referrals.

Ensure that two wait referrals havebeen sent, processed and that the patient has been seen

Tobe a point of contact for patients either face to face, by email/letter ortext, answering queries regarding referrals.

Awarenessof practice policies and procedures with the confidence to make reasonableadjustments to meet the needs of individuals.

Provideadministration support to clinicians and other members of the team.

Ensurepatient encounters are recorded accurately on clinical systems.

Monitorand respond to emails into the surgery.

MonitorLexacom to ensure referrals are typed and sent efficiently.

Monitortasks, results, emails and referrals, following up queries and ensuringpatients are kept informed of relevant results and treatment pathways.

Checkthe e-referral platform for the advice & guidance, assessment &rejections.

Preparethe agenda and attend the clinical meetings once a month and take detailed and accurate minutes.

Ensureyour work area is safe and free of adverse risk to health.

Ensureall information is secure and confidentiality of information is alwaysmaintained.

Keep up to date with DRSS andreferral services processes, and update SystmOne with new referral templates.

Have up to date knowledge ofcomputer systems, which includes the Devon Formulary guidance.

Support with the invitations ofpre-diabetic, q-risk, CKD 3 and hypertension.

A review of the weekly GP Bulletinto make sure any DRRS or formulary updates are reflected on the clinical systemand always kept up to date.

Person Specification

Experience

• Knowledge of secretarial/office workings
• Previous typing/audio-typing background
• Knowledge of Confidentiality and Information Security issues
• Use of Windows-based software and internet
• Decision making and problem-solving skills
• Use of SystmOne Clinical system

Skills & Abilities

• Excellent interpersonal and communication skills both verbal and written
• Computer literate in the use of a Windows-based PC
• Ability to cope with more than one task at a time and move between tasks as required

Qualifications

• Good education with high level of numeracy and literacy skills.
• Typing & Audio-typing qualification or experience.
• IT literate you will be comfortable operating with standard MS Office software (fully competent in MS Word, competent in MS Excel and will learn and become skilled in the use of specialist medical, scanning, document management and coding software (training provided).
• Diligent - a high level of accuracy is required as the data inputting relates to vital clinical and other confidential information used in patient care. Errors could result in harm to patients.
• Literate - A high standard of written English will be demonstrated, and you will learn medical terminology and develop a working knowledge of some of the concepts behind the words.
• These will all become part of your working day and you will be taught on the job:
• Familiarity with System One clinical software.
• Familiarity with document management systems.
• Previous experience with supporting patients.

Communication & Skills

• Committed to providing patient centred care
• Ability to work as part of a multi-disciplinary team
• Ability to use own judgment, resourcefulness, common sense and knowledge to respond to queries and requests
• Able to manage own time effectively
• Ability to recognise and adhere to the need for strict confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.