Medical Secretary

NHS; Nottingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading healthcare provider in Nottingham seeks a Medical Secretary to provide proficient medical services and support administrative tasks. The role involves managing patient enquiries, ensuring smooth workflows, and maintaining confidentiality. Candidates must have strong communication skills and prior experience in the medical sector.

Benefits

35 days annual leave

Employer and employee contributory pension

Discounts and cashback for retailers

Free wellness screening

Private medical insurance

Life assurance

Qualifications

• Demonstrable literacy and numeracy skills.
• Previous experience in the medical sector.
• Good understanding of medical terminology.

Responsibilities

• Provide efficient secretarial service to consultants.
• Liaise with patients and handle queries.
• Manage office communications, including phone and correspondence.
• Maintain confidentiality of all information.

Skills

Excellent interpersonal and communication skills

Ability to build and maintain effective working relationships

Strong focus on customer expectations

Confident telephone manner

High degree of accuracy

Education

Good standard of secondary education

RSA Standard or Medical Secretarial Diploma

Job description

Job description

We are looking for a Medical Secretary to provide a proficient and professional medical service to our consultants and support with administrative tasks, providing cover as and when required to other members of the department. Acting as point of contact for patient enquiries and offering outstanding customer service at all times. Your goal will be to ensure the smooth workflow of our medical facilities so that our patients receive the best possible care.

Main duties of the job

• Provide an efficient and timely secretarial service to assigned consultants and other associated teams.
• Liaise with patients on a daily basis, handling queries and arranging admissions in a professional and courteous manner.
• Manage office communications, including phone and correspondence.
• Liaise with insurance companies and other external agencies as appropriate.
• Produce medical letters, operation/clinic notes and other related documentation.
• Arrange completion of claim forms when required and keep all financial paperwork up to date.
• Develop good working relationships with consultants, administration teams, nursing staff and other departments.
• Manage outpatient bookings and ensure the appointment process runs smoothly.
• Maintain consultants’ records and filing, keeping detailed patient and medical records.
• Practice and maintain a high standard of confidentiality and exercise absolute discretion with patient and staff information.
• Provide and receive patient information in accordance with the Data Protection Act, GDPR guidelines and Spire policies.
• Liaise closely with patients, consultants and clinical teams regarding any special requirements or individual requests.
• Undertake all work in accordance with company hospital policies and procedures, including the Health and Safety at Work Act, manual handling and fire procedures.
• Maintain confidentiality of all information related to patients, consultants and staff without disclosing it under any circumstances.
• Present a professional, smart image at all times and adhere to the hospital uniform policy.
• Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.

About us

Spire Nottingham Hospital has an exciting opportunity for a Medical Secretary to join the team on a permanent basis. Our vision is to be recognised as a world‑class healthcare business, bringing together the best people dedicated to developing excellent clinical environments and delivering the highest quality patient care.

Benefits

• 35 days annual leave inclusive of bank holidays.
• Employer and employee contributory pension with flexible retirement options.
• ‘Spire for you’ reward platform – discount and cashback for over 1,000 retailers.
• Free Bupa wellness screening.
• Private medical insurance.
• Life assurance.

Values

• Driving clinical excellence.
• Doing the right thing.
• Caring is our passion.
• Keeping it simple.
• Delivering on our promises.
• Succeeding and celebrating together.

Qualifications

• Good standard of secondary education with demonstrable literacy and numeracy skills.
• RSA Standard or Medical Secretarial Diploma (desirable).
• Track record of successful delivery in a similar role, with previous experience in the medical sector.
• Good understanding of medical terminology.
• Excellent interpersonal and communication skills.
• Ability to build and maintain effective working relationships, both internally and externally.
• Strong focus on delivering and meeting customer expectations, with the ability to handle difficult situations.
• Confident telephone manner with the ability to communicate with a wide range of customers at all levels.
• The ability to work effectively as part of a team.
• High degree of accuracy and a methodical approach to workload.

Experience

• Good standard of secondary education with demonstrable literacy and numeracy skills.
• RSA Standard or Medical Secretarial Diploma (desirable).
• Track record of successful delivery in a similar role, with previous experience in the medical sector.
• Good understanding of medical terminology.
• Excellent interpersonal and communication skills.
• Ability to build and maintain effective working relationships, both internally and externally.
• Strong focus on delivering and meeting customer expectations, with the ability to handle difficult situations.
• Confident telephone manner with the ability to communicate with a wide range of customers at all levels.
• The ability to work effectively as part of a team.
• High degree of accuracy and a methodical approach to workload.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, a submission for Disclosure to the Disclosure and Barring Service will be required to check for any previous criminal convictions.

Contact

Tollerton Ln, Tollerton, Nottingham NG12 4GA

Equal opportunity

Spire Healthcare is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference – their dedication, warmth and pursuit of excellence set Spire Healthcare apart.