Medical Secretary

Mersey Care NHS Foundation Trust; Knowsley; On-site; GBP 20,000 - 30,000; Full time

Job summary

An esteemed healthcare trust in the UK seeks an enthusiastic Medical Secretary to support Consultant Psychiatrists in delivering high-quality patient service. The ideal candidate will possess a relevant typing qualification, significant secretarial experience, and strong communication skills, along with a commitment to patient-centered care. Flexible working arrangements may be considered.

Qualifications

• Significant relevant secretarial and diary management experience in similar role.
• Knowledge of medical terminology and the Mental Health Act.
• Experience of using/updating electronic client administration systems.

Responsibilities

• Organization and coordination of client-centered meetings and reviews.
• Provide a confidential business administration service within the team.
• Prioritize daily duties based on the needs of Consultant Psychiatrists.

Skills

Strong verbal and written communication skills

Ability to develop and maintain good working relationships

Accurate and efficient keyboard skills

Good levels of numeracy

Education

Possess a recognised typing/word processing qualification

Good standard of general education including GCSE grade C in English

AMSPAR Diploma or equivalent

NVQ Admin level 3 or working towards

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

Are you looking for an exciting opportunity?

Adult ADHD service for Halton, Knowsley and Sefton are looking to recruit an established Medical Secretary to join the ADHD part of the team.

Primary secretarial responsibility to 3 Consultant Psychiatrists.

We are looking for a Medical Secretary who is enthusiastic and person centred who will provide a high quality service that is innovative in practise.

Main duties of the job

We are looking for a Medical Secretary who is enthusiastic and person centred who will provide a high quality service that is innovative in practise.

The core business of the service is Monday to Friday between 0900hrs - 1700hrs.

About us

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Job responsibilities

The organisation and coordination of regular client centred meetings, clinics and care & support reviews are arranged and administered on behalf of the client.

The post holder will have primary secretarial responsibility to all Consultants, Doctors, Medics and Trainees.

The post holder will also provide a confidential, flexible, comprehensive business administration service within a team or service structure.

The post holder must be able to exercise judgement and knowledge in prioritising their daily duties and tasks, by understanding the needs and priorities of the Consultant Psychiatrists or service leads and balancing against service level agreements/core standards and the resource available.

This will require the post holder to be able to negotiate, influence, delegate and make creative decisions to ensure the use of resources are maximised within the service or team.

Knowledge of general/medical or legal terminology is a requirement; working knowledge of the Mental Health Act and experience of using Electronic Patient Records system, is essential to carry this role out effectively.

Person Specification

Qualifications

• Possess a recognised typing/word processing qualification i.e., RSA III or equivalent
• Good standard of general education to include GCSE grade C or equivalent including English language
• AMSPAR Diploma or equivalent i.e. Legal
• NVQ Admin level 3 or working towards
• ECDL or Microsoft Office Specialist qualification or working towards

Knowledge/Experience

• Significant relevant secretarial and diary management experience in similar role
• Respond to and deal with routine and complex enquiries from staff and other agencies in using initiative and responding within agreed boundaries
• Previous experience of arranging meetings and producing the relevant agendas, minutes, and papers
• Previous experience of data input and retrieval for analysis
• Proficient in the use of computer packages which include Word, Excel, PowerPoint, Microsoft Outlook and Internet Explorer
• Able to produce documents, reports etc to a high standard to meet deadlines
• Experience of using/updating electronic client admin system RiO/Care notes
• Ability to operate and maintain a bring forward system.
• Experience of working in a mental health/learning disability setting would be desirable

Values

• Accountability
• Support
• High professional standards
• Responsive to service users
• Engaging leadership style
• Transparency and honesty
• Discreet
• Change oriented

Skills

• Strong verbal and written communication skills
• Ability to develop and maintain good working relationships
• Demonstrate the ability to use effective communication when dealing with internal and external clients/client's families & carers/agencies etc
• Demonstrate a caring and sensitive attitude when responding to client's families/carers concerns, queries
• Able to plan and prioritise
• Accurate and efficient keyboard skills
• Able to type directly into lap-top during meetings/note taking
• Able to adapt to changing needs and demands
• Ability to work under pressure to tight deadlines
• Able to solve problems and demonstrate sustainable solutions
• Able to identify where task/ processes are adding value or efficient use of resource and or adding value to client's outcomes
• Ability to communicate at all levels
• Good levels of numeracy
• Ability to travel to different office locations if required.
• Able to adapt to new/changing/national agenda which impact on the NHS or theTrust

Other

• Flexible approach to work to meet deadlines (within the agreed hoursof work)
• Demonstrate an understanding of Health and Safety issues with regards to self and team members
• Demonstrate a willingness to undertake further training, identification of own developmentand training needs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.