Medical Secretary

Eastgate Medical Group; Hornsea; On-site; GBP 20,000 - 25,000; Full time

Job summary

A busy GP practice in Hornsea is seeking a dedicated Medical Secretary to provide secretarial support for 16,000 patients. The ideal candidate will manage patient enquiries, invite patients for follow-ups, and ensure accurate documentation. Proficiency in Microsoft Office and a strong commitment to confidentiality are essential. The role demands an ability to work under pressure and attention to detail. This position offers a permanent contract with variable hours between 24 to 37 per week, and interviews will begin on January 12, 2026.

Qualifications

• Experience of business administration in a high work demand environment.
• Familiarity with medical terminology.
• Experience of handling difficult conversations skillfully.

Responsibilities

• Provide comprehensive secretarial service to clinical staff.
• Manage patient enquiries and invite patients for follow-ups.
• Type clinical letters and arrange meetings including minute taking.

Skills

Effective written and verbal communication

Ability to work under pressure

Strong organisational skills with attention to detail

Excellent IT skills

Education

Business Administration NVQ Level 3 or equivalent experience

Tools

Microsoft Office Suite

Clinical systems

Job description

We are looking for a dedicated individual to join the team of Medical Secretaries working in a busy GP Practice.

Offering secretarial support for 16000 patients, applicants must be hardworking and willing to go the extra mile. The workload is demanding and the successful candidate will need to enjoy a fast-paced environment, think on their feet and be flexible for office cover. The role requires someone with a keen eye for detail and proficient use of IT packages covering the Microsoft Office suite and clinical systems.

Interviews to be held week commencing 12 January 2026.

***Please note this vacancy may close early due to a high number of applicants ***

Main duties of the job

Inviting patients to come in to surgery for follow-up etc.

About us

Eastgate Medical Group is a GP practice based in Hornsea with other sites in Aldbrough (branch site) and Hull (Hastings Medical Centre). As part of the Symphonie PCN in Hull and the Yorkshire Coast and Wolds PCN in East Yorkshire, we are a forward thinking organisation striving to provide high quality patient care.

The team is led by 9 GP-partners, supported by Advanced Clinical Practitioners, Nurse-Prescribers, Long-term Conditions Nurses and Healthcare Assistants.

The clinical team is supported by well-trained Care Navigators and Administrators. The Hornsea and Aldbrough sites have in-house dispensaries.

We encourage and support the personal development of staff, and are looking for the right person for our team.

Job responsibilities

Position:

Medical Secretary

Hours:

Duration:

Permanent

Reportto:

Practice Manager

JobPurpose:

To provide a comprehensive secretarialservice to doctors, nurses, the Practice Manager and wider clinical and administrativeteam. To ensure that work is completedaccurately and efficiently with all enquiries professionally and courteously handledwhilst upholding confidentiality.

Job description

Job responsibilities

Position:

Medical Secretary

Hours:

24 - 37 per week

Duration:

Permanent

Reportto:

Practice Manager

JobPurpose:

To provide a comprehensive secretarialservice to doctors, nurses, the Practice Manager and wider clinical and administrativeteam. To ensure that work is completedaccurately and efficiently with all enquiries professionally and courteously handledwhilst upholding confidentiality.

KeyAreas:

Patientservices; Secretarial Services to Clinicians and wider team

KeyPoints:

Managing referrals through the e-Referralsystem. Understanding referral routes and use of relevant forms and templates

Carrying out assigned tasks fromboth clinical professionals and the wider team.

Dealing with patient enquiries

Inviting patients into thesurgery to discuss the results of recent investigations

Typing of clinical letters,patient referrals, non-NHS letters and reports

Arranging and assisting withmeetings including minute taking as required

At all times observe the strictrules of confidentiality

Familiarise yourself with theStaff Manual and follow practice policies and guidelines

This job description outlines the key duties of the role but is not an exhaustive list. You are required to undertake any other duties as requested which are commensurate with the role to ensure the smooth running of the practice. The job description and rota may be amended to suit the needs of the business. Notice will be given of any proposed changes.

Person Specification

Qualifications

• Business Administration NVQ Level 3 or equivalent experience

Experience

• Experience of business administration in a high work demand environment.
• Working in a patient/customer facing role dealing with queries.
• Experience of handling difficult conversations skilfully.
• Experience of working in the wider NHS or primary care.
• Familiarity with medical terminology.

Knowledge and Personal Attributes

• Understanding of confidentiality and data protection (GDPR).
• Team player but also able to work unsupervised.
• Flexible approach to working practices.
• Commitment and enthusiasm.

Skills

• Effective written and verbal communication.
• Ability to work under pressure.
• Ability to prioritise workload and meet deadlines.
• Strong organisational skills with attention to detail and accuracy.
• Excellent IT skills, including Microsoft and email.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.