Medical Secretary

NHS; Epsom; On-site; GBP 22,000 - 30,000; Full time

Job summary

A prominent healthcare organization in Epsom is seeking an efficient administrator to support patient services. Responsibilities include typing letters and reports, managing referrals, and assisting clinical staff. Candidates should possess Pitman Training, secretarial typing experience, and familiarity with MS Word and Excel. Strong organizational and communication skills are essential, along with local knowledge of Epsom. This is an excellent opportunity in the healthcare sector.

Qualifications

• Typing rate of 40+ WPM.
• Good organizational skills including time management and prioritization.
• Knowledge of local health services/providers.

Responsibilities

• Typing letters, reports and documentation as required.
• Liaising with external agencies ensuring referrals are processed.
• Managing all enquiries effectively.
• Maintaining an accurate referrals database.
• Processing referrals using the electronic referral system.

Skills

MS Word

MS Excel

Secretarial typing

Organizational skills

Warm and friendly telephone manner

Attention to detail

Multi-tasking

Local knowledge of Epsom

Education

Pitman Training

Job description

TThe Integrated Care Partnership is a large GP practice and astandalone Primary Care Network (PCN). With a Patient population of 32,000, thePractice is ideally placed to benefit from the unique position of being asingle Practice PCN.

We are looking for someone to help provide an efficientservice to patients presenting to, electronically requesting or telephoning thepractice

Main duties of the job

Typing letters, reports and associated documentation asrequired

Liaising with external agencies such as hospitals andcommunity services, ensuring referrals are processed efficiently

Managing all enquiries in an effective manner

Maintaining an accurate referrals database

Action all incoming email

Processing calling letters as requested

Scanning of patient related documentation and attachingscanned documents to patients healthcare records

Inputting data into the patients healthcare records asnecessary

Processing referrals using the electronic referral system(ERS)

Processing requests for information i.e., SAR,insurance/solicitors letters and DVLA forms

Clinically coding data on EMIS

Answering incoming phone calls, transferring calls ordealing with the callers request appropriately

Managing all administrative queries as necessary

Carrying out system searches as requested

Maintaining a clean, tidy, effective working area at alltimes

Supporting all clinical staff with general administrativetasks as requested

About us

The Integrated Care Partnership is a large GP practice and astandalone Primary Care Network (PCN). With a Patient population of 32,000, thePractice is ideally placed to benefit from the unique position of being asingle Practice PCN.

The Practice is based over four sites. The Old CottageHospital, Epsom, Fitznells Manor Surgery, Ewell Village, Cox Lane Surgery (nearChessington) and Stoneleigh Medical Centre Stoneleigh.

Job responsibilities

Typing letters, reports and associated documentation asrequired

Liaising with external agencies such as hospitals andcommunity services, ensuring referrals are processed efficiently

Managing all enquiries in an effective manner

Maintaining an accurate referrals database

Action all incoming email

Processing calling letters as requested

Scanning of patient related documentation and attachingscanned documents to patients healthcare records

Inputting data into the patients healthcare records asnecessary

Processing referrals using the electronic referral system(ERS)

Processing requests for information i.e., SAR,insurance/solicitors letters and DVLA forms

Clinically coding data on EMIS

Answering incoming phone calls, transferring calls ordealing with the callers request appropriately

Managing all administrative queries as necessary

Carrying out system searches as requested

Maintaining a clean, tidy, effective working area at alltimes

Supporting all clinical staff with general administrativetasks as requested

Person Specification

Qualifications

• Pitman Training

Experience

• Pitman training
• Secretarial typing experience

Person specification

• Good day-to-day usage of IT Skills MS Word, MS Excel
• Typing rate of 40+ WPM
• Good organisational skills:
• Time Management
• Prioritisation
• Problem / solution orientated
• Warm and friendly telephone manner Outbound and Inbound calls
• Very high level of grammar and spelling
• Attention to detail in all aspects of work
• Ability to multi-task, and complete the tasks, not leaving them unfinished
• Ability to work to deadlines, highlighting to Line Manager ahead of deadline if unable to complete the task in time
• Knowledge of local health services / providers
• Local knowledge of Epsom and surrounding areas
• Interested in the medical industry

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.