Medical Secretary

NHS; England; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare practice in the UK is seeking an experienced Medical Secretary to provide administrative support to GPs and staff. The ideal candidate will possess excellent interpersonal skills, be proficient in EMIS systems, and have strong organizational abilities. This role requires a minimum of 1-year experience in a medical setting and offers a busy, varied working environment with a commitment to professional standards.

Qualifications

• Minimum 1-year medical secretary experience.
• Experience in a GP/NHS department environment is highly desirable.
• Tact and diplomacy in various circumstances.
• Proven ability to manage and deliver complex administrative tasks.

Responsibilities

• Provide secretarial support to GPs and staff.
• Organize patient referrals.
• Schedule patient appointments and procedures.
• Maintain patient medical records.

Skills

Medical terminology understanding

Interpersonal skills

EMIS clinical systems proficiency

Attention to detail

Time management

Organizational skills

Strong IT skills in MS Word

Strong IT skills in Excel

Strong IT skills in Outlook

Education

High standard GCSE in Maths

High standard GCSE in English

Tools

DOCMAN

eRS

Job description

Medical Secretary

South Reading and Shinfield Group Medical Practice

The closing date is 12 November 2025

We are looking for an organized and experienced Medical Secretary to join our busy GP Surgery team.

The ideal candidate will have a strong understanding of medical terminology, excellent interpersonal skills and be proficient in EMIS clinical systems.

To provide general secretarial support to the practice manager, doctors and health professionals, involving word processing skills with general clerical and administrative work over two sites.

Main duties of the job

• To provide an efficient copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, etc. in an accurate and quality manner.
• Organise and manage patient referrals.
• To retrieve medical records and assist the completion of medical/insurance records.
• File patient records and correspondence in patient medical records using DOCMAN.
• To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
• To maintain two week wait register in an accurate and secure manner.
• To assist with the gathering of statistics and information when required.
• To provide cover for members of the administration and reception team during periods of sickness and annual leave.
• To receive and dispatch mail and maintain a robust system.
• Schedule patient appointments and procedures.
• Prepare and maintain patient medical records.
• Communicate with patients, healthcare professionals and insurance companies.
• Ensure compliance with medical laws and regulations.
• Maintain confidentiality and impartiality at all times.
• Perform general office duties such as answering telephones and managing emails.
• Respond to queries from patients.

About us

South Reading and Shinfield Group Medical Practice is a long established large GP Practice, rated GOOD in all categories by CQC. The Practice is located across two sites in South Reading. Our friendly, professional and experienced GPs, extended range of HCPs and administrative teams offer a wide range of clinical services.

We are seeking an enthusiastic Medical Secretary. This position is to provide secretarial and administrative support to the GPs, clinical staff and practice manager. We are looking for someone with attention to detail, good time‑keeping and organisational skills with a proven ability to manage and deliver complex administrative tasks with competing workloads and sometimes tight deadlines. Have excellent written and oral communication skills and strong interpersonal and team‑working skills with a proven ability to make sound independent decisions based on knowledge and expertise. This role will also include providing cover for members of the administration and reception team when required. It is a busy and varied role so you will need to be adaptable and flexible.

Qualifications

• Minimum 1‑year Medical Secretary experience.
• Proven experience in a GP/NHS department environment would be highly desirable.
• Educated to a high standard of GCSE in Maths & English language.
• Strong IT skills in MS Word, Excel and Outlook. Knowledge of EMIS is desirable.
• To have tact and diplomacy in direct and indirect emotional circumstances.
• Able to get on with others and be a team‑player in a sometimes, pressurised and time‑sensitive environment.
• Be able to demonstrate commitment to equal opportunities and diversity.
• If you would like to be part of a prominent and well‑respected business where its employees work incredible hard to achieve results, have pride in what they do and fun doing so (its not all work and no play!), we would like to hear from you.
• 37.5 hours per week, working pattern TBC.
• Minimum 1‑year Medical Secretary or General Practice experience.

Experience

• Minimum 1‑year Medical Secretary or General Practice experience.
• Experience of using eRS.
• Minimum 1‑year Medical Secretary or General Practice experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

South Reading and Shinfield Group Medical Practice