Medical Secretary

Derby Family Medical Centre; East Midlands; On-site; GBP 20,000 - 30,000; Full time

Job summary

A healthcare provider in the UK seeks a Medical Secretary to deliver high-quality support to doctors, nurses, and allied health professionals. Responsibilities include transcribing medical correspondence, managing patient communications, and maintaining accurate records. The ideal candidate has qualifications in English and Maths, and preferably some experience in a medical setting. Strong organizational skills and computer literacy are essential. Join a supportive team focused on outstanding patient care.

Qualifications

• Previous experience as a medical secretary, administrator, or similar role.
• Proficient typist with excellent attention to detail and accuracy.
• Able to deal with sensitive information professionally.

Responsibilities

• Transcribing clinical correspondence including referral letters.
• Managing communications with patients and healthcare professionals.
• Maintaining accurate patient records using clinical systems.

Skills

Attention to detail

Organisational skills

Communication skills

Confidentiality

Typing skills

Education

GCSE grade A to C in English and Maths

Secretarial Qualification or experience

Tools

SystmOne

Microsoft Office

Job description

As a Medical Secretary, you will play a pivotal role withinour administrative hub. You will be responsible for delivering high-qualitysecretarial and administrative support to our doctors, nurses, and alliedhealth professionals. Your work will help facilitate the smooth running ofclinics and ensure timely communication with patients, healthcareprofessionals, hospitals, and service providers.

Main duties of the job

Transcribing and typing clinical correspondence, includingreferral letters, dictations, and medical reports.

Managing incoming and outgoing communications, such asemails, telephone calls, and post, with sensitivity and confidentiality.

Liaising and having good communication with hospital departments, external agencies, andother healthcare providers to coordinate appointments and convey informationpromptly.

Maintaining accurate and up-to-date patient records usingthe clinical system (training provided if required).

Assisting clinicians with administrative tasks, includingmanaging diaries, chasing test results, and arranging meetings.

Ensuring all correspondence is actioned and filed in atimely manner.

Supporting the wider reception and administrative teams asneeded during busy periods or staff absences.

About us

Our surgery is committed to providing outstanding healthcareto our community. We strive for excellence in all aspects of patient care andadministration, and our staff work collaboratively to ensure every patientsjourney is as smooth and positive as possible. You will be part of a vibrant and supportive team.

Job responsibilities

Enquires from Patients are efficiently and courteously handled

All referral, administration correspondence, filing and record keeping of administration documents are undertaken.

Specific Tasks:

Type referrals/letters memo's etc. from wither tasks, scans or hand written notes

Filing

Fast Track referrals

Raise in patients records onto eRS. Write details of fast track referrals in book.

Periodically check that all fast track referrals have been issued an appointment date at hospital.

eRS Referrals

Raise eRS referrals in patients records

Keep track that patients have booked appointments

Update patients records

Scanned Documents

Read to see what is required and action as appropriate to complete documents in a timely manner

Telephone

Answer internal and external calls - patient and clinicians enquiries

Keeping system up to date

Keep computer information up to date (letterheads, referral forms etc.)

Upload new letters and referral forms onto SystemOne

The post holder may be requested to perform other reasonable tasks within the remit of the post.

Person Specification

Qualifications

• GCSE grade A to C in English and Maths
• Secretarial Qualification or experience
• Familiar with SystmOne

Experience

• Has previous experience as a medical secretary, administrator, or similar role (NHS or primary care experience highly desirable but not essential).
• Is a proficient typist with excellent attention to detail and accuracy.(Typist Qualification is desirable but not essential)
• Demonstrates strong organisational and time management skills, able to prioritise effectively and work to deadlines.
• Possesses outstanding verbal and written communication skills.
• Can deal with sensitive and confidential information in a professional manner.
• Is IT literate and confident in the use of Microsoft Office and clinical IT systems (training will be provided).
• Displays a caring, patient-centred approach, and enjoys working as part of a multidisciplinary team.
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.