Medical Secretary

Re:cognition Health Clinics; Bristol; Hybrid; GBP 30,000; Full time

Job summary

A healthcare clinic in Bristol is seeking a proactive Medical Secretary. Responsibilities include supporting administrative services, managing patient appointments, and ensuring a welcoming environment. The ideal candidate has experience in healthcare reception, strong organisational skills, and a dedication to patient care. The role offers a hybrid work arrangement and various benefits including professional development and health insurance.

Benefits

Continuous professional development

25 Days Annual Leave + Bank Holidays

Private Health Insurance

Life insurance

Employee Assistance Program

Pension Scheme

Perkbox

Free Mortgage Advisor Scheme

Electric Vehicle Scheme

Qualifications

• Secretarial or Reception experience within healthcare is essential.
• Ability to prioritise workload.
• High standard of work presentation and accuracy.

Responsibilities

• Meet and greet patients/carers providing a welcoming environment.
• Ensure smooth running of the reception area and consulting rooms.
• Manage busy patient areas.
• Book and manage patient appointments.
• Create invoices and collect payments.

Skills

Great organisational skills

Excellent customer service skills

Strong administration skills

Good communication skills

Job description

Re:Cognition Health is a pioneering brain and mind clinic that specialises in the treatment and care of people showing symptoms of cognitive impairment. Utilising the latest progressive medical research and evidence-based treatments, we are passionate about transforming and optimising cognitive performance through education, clinical excellence and by providing access to emerging treatments.

The Re:Cognition Health Clinics in London, Winchester, Surrey, Birmingham, Guildford, Plymouth, Bristol and Washington DC are also major centre’s for international trials of disease-modifying and new symptomatic drugs for Alzheimer’s disease and other neurological conditions in adults and children. Our multi-disciplinary team work collaboratively to provide a full service, patient-centred approach using the latest progressive medical research and evidence-based treatments.

We value people who share the same passion for research, dedication to their area of expertise, are hardworking and want to be part of our growth and success.

We are seeking enthusiastic and proactive individuals who enjoy patient contact and working in a busy, friendly, multi-disciplinary team environment to support us in the delivery of a quality service. You will work collaboratively to provide reception and administrative services to the department and more widely as needed. The Medical Secretary role is to support the smooth and efficient running of the Private Practice at our Bristol clinic, ensuring that presentation of the facility is of the highest standard at all times, patients are welcomed and looked after and that all administrative duties are performed in a timely way and accurately. The is hybrid, with in clinic work at all times when clinic is running, and the rest of the time working from home.

• To meet and greet patients/carers providing a welcoming environment and highly positive first impression of the practice.
• Liaison with consultants and clinicians to develop service culture and clinician satisfaction
• Ensure the smooth running of the reception area and consulting rooms
• Confidently manage busy patient areas
• Discussing services and products with patients and consultants
• Booking in patients for London based site as well as satellite sites
• Typing and formatting medical letters
• Completing referrals and diagnostic referrals
• Liaison with patients to develop service culture and patient satisfaction
• Managing clinic diaries and ensuring that appointments run to time liaising with consultants,patients and support team
• Creating invoices and collecting payments on the day of the patient’s appointment
• Liaising with insurance companies and following up outstanding accounts
• Working as part of a rota system to cover extended clinic hours
• Credit control for self-pay patients and attending weekly debtors meeting

The Candidate

The successful candidate will have great organisational skills and will be able to prioritise their workload. A high standard of work presentation and accuracy are essential.
Secretarial or Reception experience within healthcare is essential

1. Requires excellent customer service skills
2. Strong administration skills and experience are essential
3. Good communication skills
4. To act in a professional and caring manner towards patients, visitors and colleagues at all times.

Benefits

1. Continuous professional development
2. 25 Days Annual Leave + Bank Holidays
3. Private Health Insurance
4. Life insurance
5. Employee Assistance Program
6. Pension Scheme
7. Perkbox
8. Free Mortgage Advisor Scheme
9. Electric Vehicle Scheme

Salary: £30,000 per annum