Medical Secretary

HCA Healthcare UK; Aldershot; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare provider is seeking a highly experienced Medical Secretary for their Platinum Medical Centre in Aldershot. The role involves providing administrative support to consultants, managing patient appointments, and maintaining accurate patient records. Strong medical terminology knowledge and typing skills are essential. The position offers full-time hours with various flexible benefits including private healthcare and pension contributions.

Benefits

25 days holiday per year plus bank holidays

Private Healthcare Insurance

Private pension contribution

Season Ticket Loan

Cycle to Work scheme

Group Life Assurance

Critical illness cover

Enhanced Maternity and Paternity pay

Corporate staff discount

Flexible health and lifestyle benefits

Qualifications

• Must have Medical Secretarial or similar experience.
• Experience in a patient‑facing/customer facing role.
• Significant understanding of Medical terminology.
• Strong, accurate typing skills are essential.
• Computer literacy.
• Excellent communication skills.
• Neurophysiology/Physiology experience is desirable.

Responsibilities

• Provide full secretarial support to the Consultants practice, maintaining confidentiality.
• Arrange admissions, request investigations and obtain test results.
• Manage correspondence and telephone contacts appropriately.
• Manage reception, greet patients and visitors professionally.
• Maintain and file accurate patient records.

Skills

Medical Secretarial experience

Patient-facing role experience

Medical terminology understanding

Typing skills

Computer literacy

Communication skills

Neurophysiology/Physiology experience

Job description

Medical Secretary

Platinum Medical Centre, NW8 7JA

Full-time, 37.5 hours per week, Monday-Friday

Shifts: 9AM - 5PM (flexible to suit as long as the hours worked cover the clinics)

This role is permanently on site

Contract: Permanent

We’re looking for a highly experienced Medical Secretary to join our team based in the Platinum Medical Centre. In this role you will be supporting 3 Consultant Neurophysiologists and 3 physiologists.

As a Medical Secretary you’ll be responsible for ensuring the continued provision of the highest quality of secretarial and administrative support. Duties will include providing full secretarial support to consultants, being responsible for the appropriate management of patient appointments, liaising with patients and hospital staff as required in order to facilitate this. You will also undertake any other duties as called upon to carry out by the Practice Manager.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Others may think this is just a support role, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll do:

• Provide full secretarial support to the Consultants practice (including audio‑typing of clinical/non‑clinical material, reports etc) including those of a sensitive nature, whilst maintaining confidentiality.
• At consultants’ request arrange admissions, request investigations and obtain test results using hospital data systems. Draw consultants’ immediate attention to results deemed abnormal or urgent.
• Manage other correspondence and telephone contacts appropriately.
• Manage the reception, greet patients and visitors with a friendly and professional demeanour, ensuring they feel supported and valued from the moment they arrive.
• Maintain and file accurate patient records, including appropriate patient case note filing, and preparation of relevant clinic notes prior to Outpatient Clinics.

What you’ll bring:

• Must have Medical Secretarial or similar experience.
• Experience in a patient‑facing/customer facing role.
• Significant understanding of Medical terminology.
• Strong, accurate typing skills are essential.
• Computer literacy.
• Excellent communication skills.
• Neurophysiology/Physiology experience is desirable

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Medical Secretary you’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities including Maternity packages at The Portland
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you
• Discounts with over 800 major retailers

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual: We recognise and value everyone as unique and individual
• Kindness and compassion: We treat people with kindness and compassion
• Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness
• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.