Medical Risk Assessor - Travel Claims (668391)

Charles Taylor; Weymouth; On-site; GBP 26,000 - 31,000; Full time

Job summary

A reputable insurance firm in Weymouth seeks a dedicated individual for a customer service role focused on travel claims. The position involves taking inbound calls to assess medical conditions for insurance policies and requires strong communication and computer skills. Ideal candidates will exhibit empathy, the ability to work under pressure, and attention to detail. A competitive salary of £26,210 to £30,300, along with benefits like free health cash plans and generous rewards, makes this role an attractive opportunity.

Benefits

Free Health Cash Plan worth £1,700

High-street rewards scheme

Free travel insurance

Qualifications

• High level of competency in using computers.
• Customer service experience is helpful but not essential.
• Ability to record data accurately and efficiently.
• Excellent communication and interpersonal skills.

Responsibilities

• Take inbound calls from travel customers to declare medical conditions.
• Conduct comprehensive medical risk assessments.
• Maintain accurate documentation of assessments.
• Ensure customer confidentiality.

Skills

Computer proficiency

Communication skills

Ability to work under pressure

Interpersonal skills

Attention to detail

Empathy

Job description

Overview

This position offers an excellent opportunity to learn the business from the ground up. It serves as a valuable stepping stone for eventually transitioning to our travel claims team.

Why Join Charles Taylor

• Wellbeing at the Core: Our wellbeing champions scheme has grown tenfold, offering mental health support sessions with the Samaritans and open vulnerability forums.
• Career Growth & Development: From professional certifications to secondments and leadership training, our employees have access to innovative learning pathways to reach their full potential.
• Proven Impact: Employee engagement has surged, and turnover has substantially reduced. More team members are being promoted internally and gaining new qualifications.

Responsibilities

• Take inbound calls from travel customers to declare their pre‑existing medical conditions in line with the terms and conditions of their travel insurance policy.
• Conduct comprehensive medical risk assessments using an automated system to evaluate the level of medical cover we can provide.
• Maintain accurate and detailed documentation of assessments and findings.
• Maintain customer confidentiality.
• Ensure that our company values are upheld.

Qualifications

• High level of competency in using computers.
• Customer service experience—helpful but not essential.
• Ability to work under pressure.
• Ability to record data accurately and efficiently.
• Excellent communication and interpersonal skills to effectively interact with our customers.
• Natural empathy and a flair for making a difference to our travel customers.
• Visa eligibility: If you hold a visa with less than 18 months remaining, you may still be considered if you can provide:
  • Clear evidence of family ties enabling visa extension.
  • Clear and current evidence that you qualify for a visa extension under UK immigration laws, with supporting documentation.

Benefits

• Salary: £26,210 to £30,300
• Free Health Cash Plan worth £1,700 per annum
• Generous high‑street rewards scheme for family and friends
• Free travel insurance (subject to qualifying criteria)

EEO Statement

Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.

Company Values

Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.