Medical Records Team Lead — Elevate Data & Compliance

Nuffield Health Glasgow Hospital; Glasgow; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health Glasgow Hospital is seeking a Medical Records Team Leader to oversee the day-to-day operation of the Medical Records Department, ensuring accurate filing, storage, retrieval, scanning, archiving and destruction of patient records in line with GDPR and governance standards.

You'll lead a proactive team, drive continuous improvement, support recruitment and training, and maintain high standards of customer service in a busy hospital environment.

Qualifications

• Proven supervisory experience in a medical records environment.
• Strong English communication skills.
• Knowledge of GDPR and data protection in healthcare.
• Experience with audits and quality assurance.

Responsibilities

• Lead, motivate, and manage the Medical Records team to ensure effective delivery of departmental objectives.
• Monitor team performance, workloads, and service standards, addressing issues promptly.
• Assist with recruitment, induction, training, supervision, and development of departmental staff.
• Promote a culture of continuous improvement, collaboration, and excellent customer service.
• Conduct regular team meetings and support staff through changes in processes and systems.
• Ensure all patient records are accurately filed, stored, tracked, and retrieved in a timely manner.
• Ensure records are maintained in accordance with healthcare regulations and confidentiality standards.
• Prepare and maintain departmental reports and performance data as required.
• Ensure requests for patient information and records are handled promptly and appropriately.
• Ensure compliance with Data Protection legislation, confidentiality requirements, and information governance standards.
• Support and coordinate SARs, ensuring requests are processed accurately and within statutory timeframes.

Skills

Supervisory experience

Medical records management

Data protection awareness

Microsoft Excel

Excellent communication

Tools

Microsoft Excel

Bespoke databases

Job description

Nuffield Health Glasgow Hospital is seeking a Medical Records Team Leader to oversee the day-to-day operation of the Medical Records Department, ensuring accurate filing, storage, retrieval, scanning, archiving and destruction of patient records in line with GDPR and governance standards.

You'll lead a proactive team, drive continuous improvement, support recruitment and training, and maintain high standards of customer service in a busy hospital environment.