Medical Records Clerk - Bank Only | Milton Keynes University Hospital NHS Foundation Trust

Milton Keynes University Hospital NHS Foundation Trust; Milton Keynes; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A UK-based healthcare provider is seeking a Medical Records Clerk to support patient access. The ideal candidate should have experience in healthcare, knowledge of medical terminology, and excellent organizational skills. This role offers flexible working opportunities and requires the ability to multitask in a busy environment. Applicants should not need sponsorship and may have the option to work from home as discussed at the interview.

Benefits

Free on-site parking

Free refreshments

Great flexible working opportunities

Discounted gym membership

Lease car scheme

Generous annual leave and pension scheme

On site nursery (chargeable)

Extensive staff health and well-being programme

Qualifications

• Experience in a medical or healthcare setting preferred.
• Knowledge of medical terminology is advantageous.
• Flexibility to adapt to changing departmental needs.

Responsibilities

• Support provision of an efficient Medical Records service.
• Manage destruction of patient files as per guidelines.
• Scan documents into appropriate sections of patient records.

Skills

Organizational skills

Keyboard skills

Ability to work under pressure

Multitasking

Tools

Microsoft packages

Job description

Medical Records Clerk - Bank Only

Department: Patient Access

Band 2 £12.51 per hour

Hours: 37.5 hours per week. All MKUH roles will be considered for flexible working.

Patient Access has an exciting opportunity for a Medical Records Clerk to join the team on an FTC/secondment until 31st December 2025. The successful applicant will ideally have previously worked in a medical or healthcare setting with knowledge of medical terminology. Experience of using Microsoft packages is essential. Training will be given on eCare and the patient administration systems used, if needed.

The successful applicant must be able to demonstrate exceptional organisational skills. The role requires the ability to multitask with prioritisation of tasks. The role can be very busy with varying demands depending on the needs of the service. The successful applicant must always therefore be able to work well under pressure remaining courteous and professional. The successful candidate must be flexible to the changing needs of the department and teams, as needed. They must enjoy working as part of a large team.

We are looking for someone who has the ability to adapt and work across all medical specialties as needed with excellent keyboard skills. You will be working within a large team and will need to deliver on performance targets.

Please note that we are not able to offer sponsorship for this role.

There is an opportunity to work from home and this will be discussed in more detail at interview.

There is a physical demand that goes along with the job and you need to be prepared for being on your feet/walking for long periods of time.

The post holder will be required to support the provision of an efficient and effective Medical Records service. Undertake accurate filing and maintenance of records ensuring their timely retrieval and maintain systems to support these aims.

Administrative and Clerical staff feel supported with flexible working at MKUH, reporting 6.82 out of 10, and a 76% feel strongly about approaching their managers regarding flexible working. (NHS Staff Survey 2024).

Benefits

• Free on-site parking
• Free refreshments
• Great flexible working opportunities
• Discounted gym membership
• Lease car scheme
• Generous annual leave and pension scheme
• On site nursery (chargeable)
• Extensive staff health and well-being programme

Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.

Key Responsibilities

• To use visual display units and other technical equipment which may be located in the section.
• To prepare files for use at Outpatient Clinics or for Inpatient or Day Case stay in accordance with laid down instructions.
• To deal with requirements for ‘add‑on’ clinics.
• The collection and delivery of patient files around the hospital site.
• To manage the destruction of patient files in accordance with the agreed guidelines.
• Open and date stamp incoming mail.
• To deal with telephone queries politely and promptly.
• To answer queries regarding records as required.
• To update patient demographics from information received i.e. from Doctors; Patients; Quality Team.
• To prepare documents for passing through the scanners.
• Removing staples; paperclips and any other type of binding to ensure all pages are separated for scanning.
• Straightening/unfolding of documents.
• Inserting batch headers.
• Applying bar code labels.
• To scan prepared documents (reports; correspondence and other documentation) through the scanners as necessary and as efficiently as possible, ensuring they are scanned to the appropriate patient record.
• To scan documents into the appropriate section of the patient record.

Please refer to the Job Description for further details.

We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.

MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.

By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.

This advert closes on Monday 17 Nov 2025.