Medical Records Clerk

Liverpool University Hospitals NHS Foundation Trust; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent healthcare institution in Liverpool seeks a dedicated individual for reception duties, including patient registration and appointment management. Ideal candidates will possess 5 GCSE's A‑C / NVQ 2 or equivalent, alongside strong communication and IT skills. This is an excellent opportunity to make a positive impact on the patient journey in a dynamic NHS environment.

Qualifications

• Effective communication with staff and patients.
• Flexibility to meet changing NHS needs.
• Disclosure to the DBS required.

Responsibilities

• Registration and documentation of new patients.
• Maintenance of appointment system.
• Provision of statistical information for Managers.

Skills

Good communication skills

Ability to organise and prioritise own workload

IT skills

Experience in a clerical post

Ability to work as part of a team

Education

5 GCSE's A‑C / NVQ 2 or equivalent

Job description

The post holder will be involved in the running of reception duties, registering and documenting new patients, booking appointments, requesting case notes from the health records library, prepping clinics. Engaging with all members of staff and dealing with enquiries from patients, dental and medical practitioners and members of the public by telephone and in person. Details as per JDPS, this post will be an exciting and challenging role for any individual with an interest in making a difference to our patients. The role is an excellent opportunity for the post holder to make a positive impact on the patient journey.

Responsibilities

• Registration and documentation of new patients.
• Reception duties.
• Requesting/locating case notes from the filing system as required.
• Maintenance of appointment system.
• Maintenance of daily clinical worksheets.
• Maintenance of waiting lists.
• Provision of statistical information for Managers as required.
• Care and repair of case note folders.
• Maintenance of accurate tracker system of case histories.

Qualifications and Requirements

• 5 GCSE's A‑C / NVQ 2 or equivalent.
• Experience in a clerical post.
• Good communication skills – ability to communicate effectively with staff at all levels and with patients.
• IT skills / relevant keyboard experience.
• Ability to organise and prioritise own workload.
• Ability to work as part of a team and liaise with colleagues to ensure effective working.
• Willingness to accept that flexibility is required to meet the changing needs of the NHS.
• Disclosure to the Disclosure and Barring Service (DBS) for access to vulnerable people will be required.